Sakura Japanese Steak, Seafood House & Sushi Bar — Restaurant in Dale City

I came here today with my family to enjoy a lunch meal from the moment we stepped in the door we were greeted with no respect . We sat down to order the waitress was rude towards us if we asked for anything additional. We let the waitress know that we had food allergies to mushroom so to please not add any mushrooms to the soup or anything. The couple that was sat next to us ordered mushroom with their habachi meal . I asked the cook if they could simply cook my spouses meal separate from everyone else's so that he doesn't have an allergic reaction. The cook Rudely said if I have a problem with the way they cook the food then to next time let the host at the front know. I didn't know that was a rule anywhere because if someone has a food allergies and you let them know prior to cooking then that should be enough. I went and asked for a manager and explained that my family and I were being treated with disrespect at the table by the cook and the explained all of what he said towards us. The manager rudely looked at me rolled his eyes and said the cook is right and loudly said ITS COMMON SENSE THAT I SHOULD TELL THEM ABOUT A FOOD ALLERGY AT THE DOOR . I told him where is a sign that says that if I'm telling them before they cook my food to please not cook with mushrooms on the same griddle or just cook our food in the back that shouldn't be a problem they would have done that for a white family. It feels like anytime a black person comes to this establishment we are treated like our money isn't good enough to be respected. The white couple across from us was getting yes ma'am and sir and we were getting attitudes and smart undertones for absolutely nothing. I gathered my family and told them to let's go because if you don't value my food safety or the fact my loved one could have a reaction then this isn't a place I should eat. We never received an im sorry it sure no problem we can accommodate your food allergies needs like other restaurants do. I highly recommend that you do not eat here. Sake around the corner in Woodbridge has better lunch prices and better customer services towards the black...

I lived in Woodbridge for 2 1/2 years. This place used to be one of our weekend favorites. Over the time we've had several bad experiences but we kept coming back in hopes that their deficiencies would be rectified. Over the years the chefs seem less enthused (and not because we used to be regulars) some have developed bad attitudes, they seem frustrated, and always fighting with each other (chefs and servers). They yell and bicker in front of their customers. One time I had a chef get an attitude with me on the accuracy of my order because the server was confused and evidently wrote it incorrectly. Good thing they verify your order prior to cooking.

Food has been inconsistent: portions and quality. (Hibachi experience only)

I've had one server rudely ask why I didn't leave a tip on my credit card unbeknownst to him I was leaving a cash tip. They've gotten some new young servers since. They've been hiring for the past 6 months. I wonder why... The management lacks organization, HR experience, teamwork ethics, leadership. This was realized after I recommended to my sister that she apply for a job there. They seemed like really NICE people. I was disappointed in her horror stories in just a couple of days working for them.

One of the more experienced waitresses working there used to be a regular server. She has an awful attitude both with the customers and workers. She used to criticize our orders, especially when we weren't as hungry and decided to share a plate. Heaven forbid you order Sushi while your family is having Hibachi. (They've improved on this) Several people have quit working there because of her. I'm glad she isn't serving as much but, I feel bad for the workers! No one deserves to be belittled, ridiculed, and taken advantage of. (Speaking from personal experience)

If you don't mind working like a slave, being underpaid, under appreciated, long hours, no breaks, no team work, lack of organization... This job is for you.

They need to update their furniture (chairs are hanging on by a thread), fix some attitudes, and treat their...

For years this has been my favorite Japanese Steakhouse to go to despite the other one being right up the street and it is actually GREAT however, Sakura always gives me more food and since I love the food, I rather have more than less. However, on my birthday this year (June 13th), we had a reservation for 20 people and upon arriving, I was immediately turned off. I first noticed that the older couple who are always at the hostess station were not there. The man there on this day was flat out nasty. I went to check in, there were at least 8 of us there by that time and he said all 20 had to be there before we could be seated. So we went and had some pre drinks at the bar (waiter missed out). As more people arrived for our party, I went back and he was so rude he even put up his hand (open palm) as if saying "don't talk to me". I asked if there had been a change in ownership because I had always been treated kindly before. He said same owners but he was the "Manager". I again asked to be seated and he asked how many of us were there, I told him about 15, he said we need all 20. After a while, were were all there except 2 people and we went and told him we needed to be seated. Again he put his hand up and went to check on something then he finally pointed us to our table. Once at the table, we weren't getting any service and he kept coming around asking about the 2 missing people. We told him they may or may not show. He kept returning until we said that they were on the way because we had confirmed it. It was very stressful! After much waiting, we finally were able to order drinks and eventually our food. I do not plan on returning to this place unless someone tells me this man is no longer there. I will be going to the other Steakhouse nearby which is way better in terms of environment and I'll just have to bit the bullet and maybe order double of certain things but at least I'll be treated with dignity...