Domino's Pizza — Restaurant in Dallas

Placed an order at 2 and was told online it would arrive in 40 min. Well at 3:00 I call Amiya answered sd it would be an an hour and 30 min she doesn’t know why the online told me that. So at 3:15 I get a text saying Jorge is on the way. At 3:40 I call and Daniel tell me my order isn’t in the store it must have been delivered to the wrong address. He will remake it and delivery should be about 30 min. Then I get another text saying Jorge has entered my neighborhood. Well finally at 4:15 our food arrives. Daniel compensated me for our order before remaking it. My son opens the box pulls out a piece of pizza and takes a bite and pulls out THE LONGEST HAIR OUT OF HIS MOUTH. (What an experience 😡) so I call back up to dominos again. Amiya answers stating she’s a manager and I told her my issue and she hung up on me I called back asked to speak with Daniel she hung up on me. I called 8 times AND RECORDED our calls and finally the 9th call. She puts an assistant manager on the phone Anna. I played one of the recordings of her “manager Amiya” not allowing me to speak with Daniel and disconnecting the call. I offered to play more recordings for her she said no that those calls are recorded. Amiya lied and told assistant mgr Anna that there was cussing on the phone. Horrible HORRIBLE HORRIBLE EXPERIENCE!! I will be escalating this issue higher. Anna was great she did handle the situation with me and our order but she needs to handle the staff, make sure hair is pulled up. Have better staff and that appreciate there position and can handle horrible experiences and Amiya is should not be a mgr you don’t treat customers this way and I can NOT WAIT TO PLAY ALL PF THE RECORDINGS for...

Update after a year: We typically order once a week from this dominos and over the last month or so the quality of the food and the service have fallen apart. Deliveries have been taking over an hour or two, food comes cold, and to top it off when you call they answer the phone and put the call on mute without talking to you, then they hang up. This behavior was confirmed by one of their managers who said “we just get busy”. Last night my order was wrong. When I called for a refund or adjustment on my missing toppings they advised they can’t refund the order but I could get a free pizza tied to my phone number. I’d have to call the store to redeem. I brought up the likelihood that they won’t answer the phone and the manager told me “well in that case you’d just have to come in person”

I’m really disappointed because a year ago this location earned 5 stars, but now not so much.

A year ago: This dominos location is fantastic! If you were hungry for pizza and you saw my papa John’s review- you should know that Dominos on Gaston will not disappoint. The staff seems to really care about the work they do- the pizza is always PERFECT and tastes fantastic, delivery is always on time and the drivers are...

Do not order from this location they are rude and have zero customer service.

I tired to order the new 5 cheese mac and cheese. But I have a dietary restriction and don’t eat Pork. I tried to call the location and request chicken instead of the bacon. I even offered to pay extra as I knew it was a “special request” the employee on the phone began to argue with me and told me it was impossible for them to add chicken to the dish and they were not allowed to make changes and insisted that I could only get bacon . I again tried to explain that could not eat bacon but would like protein with my dinner. He said yah you can get bacon. I politely asked for the manager and was rudely told “I am the manager where not doing this”. He then said “hold on” put the phone down not on hold and I could hear him talking about me to his coworker.

I tried to reason with the girl who got on the phone that they make other pastas with chicken and add to every pizza. Could you please just maybe put the chicken on the side then AND I would pay extra for this to no avail.

I know this is an issue with this location and employees being rude because I was able to place my order at another location...