Hudson House — Restaurant in Dallas

Food is usually good here but it’s hard to get a table. We showed up early to get our name on the list (45min wait) while we got a beer down the street. We got a call and text message that our table was ready and that if we didn’t reply back within 15 minutes that they would give the table away.

We texted back within a few minutes that we would be there we and showed up within the allotted time only find out that our table was given away! The hostess was rude about the situation, lied about how she called earlier than the message and argued about how we missed our 15 minute window. After some discussion, she promised that we’d be next on the list but then we saw other people on the waitlist get a notification to come for a table first.

We’ve generally had extremely good service here, but this situation has been appalling. You can’t put people on the waitlist, call them up, and expect them to be there within 1 min. Give the same grace to people that have reservations, and allow them time to travel back to the destination.

This is probably the last time we come to this location due to the extremely poor service and off putting manner in which this was handled.

For those reading this, plan to wait onsite. If you do choose to do any other thing than wait outside on the one bench provided, definitely be sure to get there within less time than they tell you that they’re giving you to get there before the table gets given away.

When we got sat, we ordered, and then ultimately ended up with our entrees before our appetizer oysters, silverware, or drinks. To the credit of our server they took care of the experience with a credit on the bill. But after being longtime patrons of this establishment, it’s obvious they’re more interested in booking as many customers per night as possible and rushing people through their dinner than delivering a quality experience. The entire night was chaotic and hectic, staff and customers alike.

Once a Dallas gem, Hudson House has become another commodity working to do only one thing, bolster its bottom line. At this time, there are far better places to go for a nice night out with your SO for...

My absolute favorite restaurant in Dallas that I have visited at a minimum 50 times across all of their locations, however, I will not be returning to the Abrams location. To start, my booking of the private pineapple room was completely lost after I booked it two months in advance, had provided a credit card to keep on file and received an email confirmation. This was due to them switching from OpenTable to Resy, which I understand is not their fault but one would think that a well established restaurant would cross check both platforms to make sure everything transferred correctly. They were able to book me for the same day, but two hours earlier than I had reserved because they had already booked another party in the private room in my place. The manager was very nice and apologetic and I was offered some free appetizers to make up for it. I expected a manager to stop by our table and apologize for completely losing our booking but no. Instead, two people at our table were cut off after one or two drinks. One of which was, in fact, intoxicated but the other was perfectly fine and nobody was causing a scene or did anything to warrant being cut off. Our waitress kept telling them “I’ll be right back with your drink” or “hold on just one second and I’ll get it to you” and wouldn’t tell us that they were cut off. When I finally asked what was going on, I was told that it was the manager’s decision and not the waitress’s to cut them off. A manager had stopped by our table earlier in the night, which I’m now assuming was to scan the room, and she was visibly in a bad mood and I truly could not make out what we had done to irritate her. Our food was great as per usual, but I am extremely disappointed in Vandelay Hospitality and Hudson House. I really expected better customer service, and was hoping for a better experience than what we got for my boyfriend’s surprise...

We are frequent diners at Hudson house where the food and staff typically deliver a great experience. Unfortunately, our most recent visit left me with mixed feelings, due to an unexpected and concerning discovery in my meal.

I ordered a salad, which arrived looking totally normal—until I scooped out a row of small, metal staples hidden within the greens. It was an alarming moment and I immediately flagged down our waitress. To her credit, she was visibly shocked and horrified by the mistake and handled the situation with compassion. She immediately notified the manager, who came over to us.

While the manager was polite, she brushed the situation off saying “she didn’t realize we were upset” and the resolution offered felt inadequate. The salad was taken off the bill, but the manager only offered a $50 gift card to “use when we come back”. Given that the issue involved a significant safety concern, (I am also 30 weeks pregnant!) we expected a more thorough gesture of goodwill, perhaps even comping the entire meal. It was disappointing to see that the restaurant’s response didn’t reflect the seriousness of the error.

That said, I must commend our waitress. She was so appalled by the situation that she offered to pay for our meal herself, an incredibly thoughtful and generous gesture. We declined, of course, as the issue was not her fault but rather a lapse in the restaurant’s quality control and lack of support for their staff. Nevertheless, her kindness didn’t go unnoticed, and she handled the situation with grace and empathy.

While I’ve had many great meals at Hudson House, this experience has left a sour taste. As we aren’t sure we feel comfortable going back, I hope they address the oversight in their kitchen and take more responsibility when something like this happens in the future. It’s always unfortunate when a restaurant you love falls short...