Jack in the Box — Restaurant in Dallas

Believe all the bad reviews you see…I pulled up around 4 am to place an order thru the drive thru. The lady stated they were closed, me knowing they are 24 hours, I said ma’am what time will y’all open up? She didn’t say anything so I pull around to the 1st window lady back there mopping tried to act Like she didn’t see me so I blew the horn, she looks at me with an attitude and points toward the second window, I guess she was trying to signal me to pull down to the second window…I pull down to the second window as instructed by the lady at the first window no one is at the window…I had to blow my horn for about 3 minutes just for someone to come to the window. The lady comes to window I said ma’am what time do you all open she responds idk the system is down. I am a very understanding person I had no problem With the system being down , the problem comes when I would have been told this originally at the speaker when I asked the first time all this could have been avoided but no I was ignored. Today was the last time I will ever come to this location ever again. Everytime I come the customer service is the absolute worst and I try to overlook it but that’s it for me. They need a wholes new...

I give this place a 0 all across the board. 11-08-2024 at 10:07 pm. I drove threw the drive thru to place an order. The female on the speaker asked me 4 times for my order. I repeated my order 3 times nicely,the fourth time I spoke loud enough for her to understand I am tired of repeating the same thing. If you were not ready to take my order say that. So she rudely wants to yell at the speaker. So I rudely told her off. Now her and her so-called manager wants to refuse service. So I proceeded to cuss at them and told them I don't want their service and move their damn customers out my way and will be gladly to leave. This store needs more training on how to take orders from customers. No need for a customer to repeat their order 4 times. I will be contacting the corporate and making a complaint against this crew. Whoever worked at 10 pm on the drive thru on 11-8-24 I hope your general manager sees this. And that night shift manager complaint will also be...

I just went through the drive- thru and while at the intercom the employee who took my order was VERY RUDE FROM THE START. I ordered my food and she just seemed very annoyed and angry as if it was my fault she was working there. When I got to the window I paid for my order and asked the young gentleman what the girls name was he then lied to me and said she was a new employee and that he did not know her name (I’ve seen her there multiple times in the past she’s the chubby girl with the choppy orange hair and black glasses) anywho I then asked him to ask her for her name and he then said it was Mackenzie, I feel that if she hates her job this much she should look into getting a different one. The employee name on my receipt says Kenneth, I hope y'all can fix this issue with...