La Quinta Inn & Suites by Wyndham Dallas/Fairpark — Hotel in Dallas

Despite repeated attempts to address concerns with staff and management, no resolution has been provided. We have called and left a message for the manager Mike Patel, we have emailed twice, and husband spoke with him briefly. He said he’d review our email and respond, but we have received no follow-up or resolution.

We arrived around 9:05 PM on June 13 and waited about 10 minutes at the front desk before a staff member arrived. We finally checked in to two of the rooms we reserved and had issues with both.

Upon entering Room 403, we noticed moisture and a slick residue on the floor, creating a serious fall risk, particularly for my elderly grandmother who uses a cane. I immediately requested a room change, referencing that we were aware earlier five rooms were available. However, we were informed the hotel was sold out within 20 minutes of check in and were told we could cancel if unsatisfied. The staff provided the manager’s card for follow-up but offered no solution. We tried to manage the issue ourselves by lowering the AC to 71°F or lower (this being too cold for my elderly grandmother) to take away the humidity -- which slightly helped, but the moisture returned whenever the room warmed, indicating a humidity problem. On June 14, housekeeping briefly checked "for mopping" the room but said maintenance would follow for the issue—no one ever came during our stay.

For the other room we booked: another issue occurred with Room 401, where we were locked out due to the gray latch being engaged from inside. The front desk agent handed my husband a screwdriver and told him to force the door open, assuring us we wouldn’t be held liable. We were extremely uncomfortable with this direction, especially as no maintenance staff assisted or was called to help in this situation, after we got the room open we asked for the staff member name and she refused to provide it stating she did not want to tell us it.

Throughout our stay, we made multiple attempts to reach the manager and staff but no one followed up or helped with resolution. The staff told us they could not help and just to keep trying to call or email to talk to the manager.

While we understand operational challenges can arise, the combination of safety hazards, lack of staff support, and the absence of management accountability made this stay extremely stressful. Since the staff and manager did not reach out we will be reaching out to corporate and other agencies to notify of safety hazards, especially...

About a month ago, I made a reservation, when I walked in the room it was so hot I noticed the AC was completely out of order. I politely informed the office lady about the issue and requested a different room. She made a snide comment, implying that the AC was working, as if I had a reason to lie to her. She then placed me in the room next to the malfunctioning AC. Upon entering the room, I was immediately hit by a strong musty smell. To make matters worse, the electricity was also out. I went back downstairs and asked the lady if she could move me to a different room on a different floor. I suggested that they might be experiencing electricity problems., she responded by saying that she could only switch me once more, as if I were bothering her. Frustrated, I insisted that she check the rooms and ensure they were functioning properly and safe, especially considering the potential fire hazards. I couldn’t help but wonder if she would have allowed an elderly couple to sleep in that room they had paid for without electricity. She was so rude it made me lose all interest to even want to stay at that location anymore whole building probably has all electrical problems whole fire hazard. when I asked her to simply refund my money and I would find another room elsewhere. She informed me that it would take 24 to 48 hours for my refund. Exhausted and frustrated from my long journey, I decided to sleep in my car. I’ve never had such a terrible experience at that hotel. Here it is A month later, I reached out to La Quinta’s customer service, but they advised me to deal with the front desk. I’ve spoken to every staff member at the hotel on the phone, and I’ve documented 12 instances where they promised to write down my request and inform the manager to call me back. However, the manager has never returned my call. what’s up with the manager at this property? I call almost every day. It doesn’t even matter. If I call at the wrong time, he has plenty notes to give me a call back. I’m writing to express my dissatisfaction with the staff member who handled my issue and to request a refund for my stay. I want to ensure that this doesn’t happen to...

The ladies here are awesome! The room attendants are great as well, calm place with breakfast the only problem which was made to be a big problem was the remote to the rooms they dont allow you to change input! Which was being worked out with an original remote until the Indian girl that works evenings said no that I could not use (which with every other worker its been fine, I bring it back and that's that), and said it didn't matter if I could change my TV or not the manager said no remote, I said so I have a room that I pay 115 for that has two tvs and I can't even use them?! She shrugs her shoulders and said yeah, so I said okay well I'm going to file a complaint and not stay again if I cant even watch TV, this is ridiculous she again shrugged her shoulders and said okay. She shouldn't be working here, this kind of attitude is what turns these hotels overtime into crap where they can't get good guests because of the idgas attitude. She also tried to hand me a remote after and said use this one, I said that one doesnt work (because I had tried it earlier yesterday and knew it didnt with the other girl), she shrugged again and put it back in the drawer. There are never any problems here but seen a guy arguing with her yesterday and wondered why, well now I know her attitude sucks and ended up having to go buy a remote. Miguel is also extremely rude and unprofessional got mad because I requested a clean comforter after the one he gave me was dirty, yelled at a potential guest and she left, how do people like this get a job much less in customer service/satisfaction. He on top of being unprofessional and disrespectful he lied about his name and blocked me from renting all because he had to get off his personal laptop for 5 mins and switch me a clean comforter. I'm always on time and never cause any issues he not only yelled at the other customer and made them loose that money he is now making them lose consistent money, definitely should be looked at more...