Parigi Restaurant — Restaurant in Dallas

I am allocating a second star because our server Matt was impeccable. We made a reservation one week in advance, upon calling we were asked if we would like outdoor or indoor seating, of course we opted for the outdoor. Yesterday a storm came in and it was lightly raining, when I arrived I let them know I had a reservation. The gentleman who was extremely aggressive with his attitude said "I'm sorry but everyone knows our patio is contingent with the weather, which I don't control the weather" ok, so you have no seating for us I replied (I've never been there how exactly am I suppose to know our reservation is contingent on the weather), to which he said "what would you like me to do for you, I have nothing, the seats are wet" ok so you couldn't have called and made me aware so I could make other arrangements? We were first time guests and very excited to try this place out. When I asked for the manager he rudely replied I am the manger. I asked him if we should go somewhere else to which he said your choice but there's nothing I can do" I'm honestly appalled at the customer service, he continued to blame it on the pandemic - which is a sorry excuse for your rude and inhospitable attitude. If you are in the customer service industry put a smile on your face and make something happen for the people who are supporting your business during the pandemic! I am in the service industry and have never or would never talk to a guest in the way I was spoken to. They ended up putting something together- to the managers dismay because I could see on his face he really didn't give a care in the world- Such a shame because the food and service were impeccable but the manager and hosts lack of compassion will ensure we...

As a person who has been here for several times, the quality of food at Parigi is great, but I have to leave my complaint about the service I was unhappy with today. Last time, I had panini set and risotto, and one of food was charged lower than the price on the menu which turned out as a lunch price. Today, I visited the restaurant and ordered the same thing as last time. After getting a check, I asked a male server (caucasian mid-age man- he maybe a manager or similar level) if he can double check on the lunch price. He bluntly said the restaurant never had lunch price on anything and rudely saying, "you gotta pay this amount as on the menu" and just walked away. Is that how he always treats customers? He seemed to believe I am making up something or begging for discount. People who come to this restaurant DO have $20 for Panini, OK? I certainly felt it was wrong. Later, I remember that it was risotto (not panini) that has different prices in lunch and dinner. When I asked, he certainly did not explain it at all. The taste of food matters more, of course. But hey, this is the up-scale restaurant providing a good "service" to people. It's not only about money, but about how you treat people. I was thinking of recommending this place to my colleagues, but as of today, I will not likely to do so. I graciously gave two stars...

Edit: Janice the GM reached out, and I've updated my review to a 5 star. Life is 10% what happens to you, 90% how you react, and Janice handled it well. With pride in town, there was literally no parking anywhere in that neighborhood, or adjacent lots, so I became self sufficient, due to the lack of valet presence. While there's 3 sides to every story, but not in a million years would I park with a valet that was dressed as that gentlemen was. Untucked shirt, dirty baseball cap, and what looked like faded cargo shorts. If ownership is reading this, I'm happy to recommend a more professional valet company.

I was floored by the unprofessionalism of the valet team here. First time visiting and it will be my last. There was no valet in sight, so I did what anyone would do, I self parked. For that, I caught attitude, and worse, I believe one of the valets snapped a photo of my plate like I had broken some unwritten law. That is not hospitality, that is intimidation.

It is not my job to hover at an empty podium waiting for someone to notice me. If you cannot staff it, do not sell it. First and last impressions matter, and this one was a train wreck. Management should seriously consider bringing in a different valet company.

Men lie, women lie, but dash...