Starbucks Coffee Company — Restaurant in Dallas

Very disappointed in the service I had today. One lady was “training” and the other two girls just left her on her own at the cash register, no help for the poor lady at all. I ordered a Venti Passion tea with apple juice sweetened. During this time they charged me extra for it being sweetened with classic. When questioned about why I was being charged extra for sweetened she response “that’s just how it is now.” I said “okay I’ll know for next time.” I was speaking to the cashier and we had a conversation about the other Starbucks in town, immediately one of the very tall Black hair gal speaks up and says “uh are you talking about the other Starbucks? They charge for every little thing so and I was just there.” There was no need for the combativeness or attitude.Had other great experiences but it’s always the bad experience that stands out most, will not be taking my...

I ordered a matcha beverage, they were out of it. Cashier offered a bundle with a bakery item, they were out of the lemon cake I preferred. I am giving 4 stars b/c 1) they cashier was obviously brand new and I know they have very little actual control of basically anything; and 2) they manager was super apologetic about being out of the tea I requested and let me go with a frappe since I had to change up my order. Also the pumpkin loaf...

When it comes to coffee, I normally visit Dutch Bro's when a location is near by, but this particular Starbucks deserves a five star rating. Exceptional service! Fast, friendly, courteous and FUN employees! I didn't do the usual at this Starbucks, which is stand in the back of the packed room for ten minutes waiting for my name to be called. They were busy, but very efficient....