Starbucks — Restaurant in Dallas

Let's start with the basics - great coffee, good price. Even with inflation making everything more expensive, Starbuck's prices are still reasonable given the consistently good taste of the products they serve, coffee as well as food. The location at Dallas, Northwest Hwy 12 and Shady Brook exemplifies the Starbucks qualities we've come to expect from what has been a very decent corporate entity.

Apart from pricing, while many other coffee houses or chains have raised prices and/or cut extras, this location has not skimped on either, and almost always stocks and provides the packets of sweeteners, and other additives that enhance the coffee shop experience.

Apart from the beverages and food, the Starbucks at this location has always employed seemingly the friendliest team of baristas you can assemble in a neighborhood coffee shop. The list seems rather long, since the staff runs several shifts from dawn to 10 at night, but I do need to point out the highly efficient and quick on the espresso draw Jay, who's worked there for years. He typifies the round the clock energy of the Starbucks work ethic, while maintaining a perennial politeness sadly missing from many other franchises these days.

Then there's Ashton, a kid who's never too overwhelmed to prevent him from flashing a sincerely pleasant smile, often projecting a sly humor as he juggles any number of different drinks, and still manages to serve a thirsty wanderer an ice water, serving it up with as much respect as if he'd prepared a 10 dollar Frap.

While Dallas has changed a lot over the past 20 years, it's heartening to know the Shady Brook location and team have grown with the times, but haven't outgrown their dedication to a great...

Im going through a difficult time in my life at the moment, I am homeless. I initially went to this location to charge my phone. After sitting there for about an hour I decided to buy something using the remaining 7.00 in my cash app for a Carmel Frappuccino as a treat I could split with my partner who was on the corner panhandling while I charged our phones. I am waiting for my physical cashapp card to arrive and have been using the contactless feature on my phone that I still don't quite know how to work. The barista was very patient with me as I attempted to complete the payment even taking the phone herself. For whatever reason it wouldn't work. I showed her that there was sufficient funds on cash app and asked if she could type it in but informed me that she was unable to do so. I apologized that I took up her tame and had no other form of payment to which she said; "You know what, I'll cover your drink for you today." I was so touched by this offer. Because two of the uptown locations asked me to leave if I wasn't buying anything. Another instance I was denied access to the restroom and I understand why I would be treated in this manner. But I've always treated anyone in the service industry with the utmost respect and positive attitude. That little gesture today though touched my heart and I am so grateful for her kindness. Being homeless shows you a different side of people that quite frankly has at times almost diminished my outlook of humanity but it's times like this that keep me from...

Never have I ever… experienced such RUDE "customer service" from this frequented Starbucks location. I had done a mobile order and was in the drive-through for about 14 minutes before I got to the speaker. When I got to the speaker, the leaf blowers were literally on the side of my car and the motor noise was very loud. The Barista had to repeat the question for my order 3 times prompting me each time to speak more loudly. A female voice yelled at me to stop yelling at them. Another 10 minutes passed before getting to window. I addressed it with the lady at the window, who was the one who yelled at me, and asked to speak to the manager. She (Anna) said she was the manager in charge for the moment. She came at me again telling me I was the one who was yelling. I attempted to ask her to speak to myself and customers with a different tone. She scoffed then with a sarcastic tone, feigned apology. There was never any sincere apology for her speaking to me that way, never any apology for the 20 plus minute delay, never any attempt to positively remedy the poor customer service I had just received. She almost gave me the wrong order. I would have taken it if I was a conflict provoking person. I am grateful for the "no tip"...