Nothing Bundt Cakes — Restaurant in Daly City

The only reason I gave one star is bcs I had to to give my rating, I would have chosen 0 if I could.. I was referred here by a few co workers from work, who had purchased a cake for a past office party. So I decided to purchase these mini Bundt cakes for my 2 yr old son birthday party. I preordered online and went to pick up the following day. Upon my arrival I was greeted by a blank faced girl who acted as if my presence was bothering her and it killed her to assist me, she asked how can she help me, with the blankest face she had. I gave her my name and told her I was picking up an online order.. she then went to check on my order, seeing that it was 2 orders of mini cakes which are 22 bucks apiece she assumed that I wasn't the person named on the order who payed with my bank card, she then asked for my id and the form of payment I used before she can release the cakes I already had payed for. I told her that it was in my vehicle and that I didn't recall reading in the confirmation email that my id and form of payment would be required upon pick up. She then decided to tell me that she could not give me my purchase without confirmation that I am myself, the person named on the order. I then remembered that my card and id was not in the vehicle and in fact in my pocket! So I showed her my information, she began to look very silly and blank faced noticing that she had just PROFILED me based on the brown color of my skin, I mentioned to her that this was not listed that I had to bring a proof of I'd and payment upon the confirmation email, and that I feel that I'm being profiled the only reason I'm not asking for a refund is because the birthday party was the same day and I didn't have enough time to replace the cakes.. I felt so less than a human being after this not to mention I watched 3 white women walk in after me and pick up their online order and she didn't ask them for any forms of Id just a name and a exchange of their cakes.. I also would like to say that I would never order here again or even refer anyone here! They need bias training!! When I complained to another employee that was there the girl who didn't want to help in the first place just stood there with her arms folded looking at me all smugly with her frowned up face.. very uncomfortable way to have to spend your own money!! these people do not appreciate colored peoples business.. and they are too comfortable letting us know this WHILE at work!! This has...

I usually purchase my orders at the Millbrae location. However, the event we were attending was closer to the Westlake location. So I decided to order from there. I ordered 2 dozen for a birthday and toppers. Upon pick up, the toppers were attached separately in a bag on the outside of the boxes! I questioned the person at the counter.....she basically said they usually do but customers have complained the toppers come off in the box! WHAT????? The order is NOT what I expected. I will never order at this location again. I would rather go to Millbrae and GET WHAT I PAY FOR! It's basically like ordering a cake somewhere, and asking them to write a message on the cake....and the bakery attaches the tube of icing for you to write yourself! No thank you Westlake!

Updated: 7/12/2022 - I just received the owner's reply to my review. Thank you for replying, I did not expect it. I also appreciate that you will take the feedback and make changes you see...

Earlier this year (2021), I signed up through their website to become an eClub member. Every year they reward their members a free Bundtlet on their birthday! Unfortunately I didn't receive an email to claim the reward, so I went into the store and asked.

A kind gentleman was working at the time and was more than happy to assist me. He was super nice and attentive. Made sure to wish me a happy birthday. Just a 2 minute engaging conversation really made my day!

I ended up choosing a peppermint chocolate chip Bundtlet. I'm not a huge fan of sweets, but let me tell you, this is one of the best cakes I've ever had. And also probably the best item I've redeemed all year. Thank you Nothing...