Hong Kong Cafe — Restaurant in Danvers

I am absolutely appalled at the way I was just treated by the man working. He yelled at me to the point I was in tears walking out of the restaurant. Here are the facts:

-I ordered at 11:43. He told me they don’t open until noon but the food would be ready in 20 minutes. I said that is fine and appreciated they took the order early as I didn’t know that. -I arrive (along with other customers) a few minutes after 12pm to the door locked. -We finally are let in. I said I was there for pickup. I immediately was getting yelled at by the man saying I TOLD YOU WE DON’T OPEN UNTIL NOON. To which I calmly reply I know, but you told me 20 minutes so that’s why I am here, at 20 minutes as you instructed. He then continues to yell at me repeatedly. I simply say I do not know why you’re yelling at me. I am just trying to feed lunch to my kids and my 95 year old grandmother who is a frequent and loyal customer. -he continues to yell at me saying he will cancel the order. I get upset due to the way he was speaking to me and leave.

I would have been 100% fine waiting as I know he took my order early but it was the manner he was speaking to me from the start that left me in utter disbelief. If it was going to be an issue, why did he take the order early? Why not tell me 30 minutes? I called back where he not only continued to yell at me, he hung up on me. Again, my family frequently orders from here and we have always been perplexed at their customer service skills, but this time I am so disappointed an older adult man would speak to a young female customer in the aggressive manner he did. I never leave reviews but felt compelled as it seems this terrible customer service is a common theme here. I do not know how they will remain in business when there are so many other kind and caring local...

The person yelled at me through the phone when I was simply trying to explain that on grubhub it does not specify that the house fried rice includes shrimp. The person on the phone then goes to blame me saying that it was my fault that I ordered the item and didn’t click “no shrimp” when there is literally no button for “no shrimp”. I just wanted regular fried rice and was willing to pay but he just kept cutting me off to the point that it started an arugment. Not my fault that grubhub doesn’t specify what comes in the house...

I see reviews of this restaurant that are many months or years old but the restaurant just opened. Hong Kong 2 in Peabody. I have ordered a few times and think the food is very good, but much smaller portions than what I was used to when it was I Yit Ho

My only complaint about the food is the chicken wings, They are not the traditional Chinese Chicken wings, because they have some batter on them. Unless they change that, I won’t be ordering chicken...