The Egg Cafe — Restaurant in Davidson

I called in an order to The Egg recently, on a Saturday morning. The waitress on the phone said my order (egg sandwich with hash browns) would be ready in 15 minutes. When I showed up however, the server at the counter said she couldn't find my order. The kitchen never received it; nobody even remembered taking a call (or so they claimed). The server even suggested that perhaps I had called the wrong restaurant(!!!).

I then asked to speak to a manager. The server went back to the kitchen, then returned promptly saying "the manager was too busy to talk". She then asked if I would still like to place an order. I asked if there would be any discount for the inconvenience. She said the manager could probably do a "small discount".

I told her that seemed a rather shabby offer, being that the restaurant was in the wrong; THEY had lost MY order, and by this time I was late to work. Young Miss Thing then replied that SHE didn't lose my order.

I was so angry by this point that I left with no breakfast, never to return again.

In all the years I have worked in customer service (beginning probably before young Miss Thing was even born), I have never treated a customer as appallingly as I was treated at The Egg. Telling a customer "it's wasn't ME who lost your order" is not only unhelpful, but it is tantamount to saying "Well that's not MY problem".

I have a news flash for young Miss Thing (and her slacker manager). Rule number 1 of Customer Service: when a business makes a mistake, it is EVERYONE'S job to correct the error, no matter where it originated. That is because in a customer's eyes, it doesn't matter whose personal error it was; all that matters is there is clearly a problem, but it is certainly NOT the customer's problem.

I think it's fairly obvious what happened. Someone took my phone order, then forgot to turn it into the kitchen. (This happens from time-to-time: ok, it's understandable. Whoever the forgetful culprit was, however, obviously didn't want to admit it, for fear of getting in trouble. Lying: NEVER ok.)

I understand that Saturday mornings are hectic in restaurants; I worked in the restaurant business for years. But if Mr. Fancy Pants manager/owner is so busy that he can't even take 15 seconds to satisfy an (understandably) upset customer, perhaps he should find a different, easier, slower paced line of business.

Even if he really was so genuinely slammed busy that he was not able to tear himself away from whatever arduous task, sending a smart-mouthed teenage kid out to apologise with a measly "small discount" was CERTAINLY not the right answer.

Here's a suggestion for Mr. Fancy Pants & young Miss Thing for next time: a scrambled egg takes approximately 30 seconds to cook, and costs less than 30¢, as does a pile of greasy potatoes. If this scenario ever rises again, simply make the poor customer an egg sandwich, free of charge, and send her on her merry way. Wouldn't that be better than all this hassle & bad reviews?

*and for all the inquiring minds out there, I was so ruffled upon leaving that I even pressed "redial" on my cellphone as I stormed out to my car, to make sure I HADN'T actually dialed the wrong number. And who should answer it of course? None other than...

We tried this restaurant several times and usually it is hit or miss. Most of the time just miss. We were in the area and tried one more time. We arrived at 8:00 am and the restaurant was fairly empty. We were greeted promptly and beverages served. Took longer to place order. Restaurant started filling up. We noticed people in our section was getting their food, even ones that placed order after us. I inquired about our food and wait person said cooked to order. She did not bother to check on our order. We asked another very nice wait person to check. It’s now 45 minutes later. Our server finally came with food and it was COLD. It had been sitting there. We said the food is cold, food looked awful. Shredded hash brown hard as a rock. She took our food back and mumbled something. I got up and said we are just going to leave. She was like okay, sorry. Nothing like, please we will get this right and put your order in front. Our food was basic breakfast: scrambled eggs, sausage, and toast. I get the struggles of restaurants today. It’s hard to find staff. It’s not so much that they missed the mark but its how one recovers from poor customer service experience. We will not go back The food is just not that good and service is not that good either. We left after waiting for almost...

If I could put no stars, I would. This place should be called ass. I was so excited upon arrival just to be insanely disappointed. I ordered the western sandwich which told me I would be receiving it on a kieser roll. I received a pathetic sesame seed bun that looked like the tormented sister of a McDonald's 99 cent burger bun. Not to mention they use yellow single slice American cheese which tastes like wax. Thank god for the Texas Pete hot sauce at the table or I wouldn't of been able to eat it. I wouldn't feed the bacon, which was undercooked and skimpy to a murderous psychopath on death row for a last meal. I also ordered it well done. The hashbrowns were tasteless garbage that looked like they were made at opening and sat on the stove all day long. The coffee tasted like it was Brewed in a deliverance scene and may actually of been dirt because of the sediment floating in it. If I wasn't so hungry and hung over I would of never even ate it. I will have nightmares of that bun and perfectly square wax cheese for weeks. Don't take your girlfriend here unless you hate her. ...