IHOP — Restaurant in Davis

If it was possible to give this place negative 10 stars I would post it now! What an unorganized, slow and unclean place! We arrived before the lunch crowd and right after breakfast. It was slow with only four tables occupied. We were seated quickly with the waiter stating "I'll be right back for your drink order." We waited 10 minutes before placing our drink order. There were five wait staff that day so why the delay. Then another 10 minutes to take the food order. Oh did I mentioned the entire time the staff of five were standing there discussing loudly which tables they wanted to work. Then a crowd of people entered and the staff was on the move to take orders. My party of TWO waited for a refill of our drinks and no food insight for 39 minutes at this point. At 45 minutes later there was no food insight with a simple order of their $4.99 advertised special. Not a complicated order for the delay. The next thing my husband and I noticed the five new tables had drinks followed by there food order. What is happening here.? At this point we asked where is our food? The wait staff stated its coming. "Why what's wrong?" We stood up to leave at this point it's now 70 minutes we have been there with NO FOOD. Everyone else is served but us! They asked "why are you leaving it's coming up soon?" Then a quick apology as she walked away without looking at us! My loud statement was "no you're not or you wouldn't of walk away without caring." STAY AWAY FROM THIS PLACE...THEY MUST BE SELECTIVE WHEN SERVING THEIR PATRONS...

We just walked out of this Davis location. We arrived party of 5, and we got sat right away. The manager Gabriel took us to a very wet “sanitized” table. I asked him for a napkins to dry it off and he DECLINED. He said the “City” has been on them and that he can’t give me a napkin because it’s part of their sanitation protocol. Our table was drenched so I waived down a waiter and asked them for a napkin because fanning down the table wasn’t working, plus the wet table had crumbs from the previous visitors. Anyways , Gabriel decided to come back and let us know that what his employee did was not right, and that if he wished he could ask us to leave but ye wasn’t going to do it. He also mentioned how the city is very big on sanitation. I told him maybe go coach your team members and accept when you’re wrong and if a guest said the table is too wet you should listen. We had the table next to us share how they had asked for a straw and they said their shipment wasn’t coming until next week, because they heard them telling us they didn’t have straws. The take away here is that maybe instead of coming to school a guest on sanitation, maybe clean your floors, wipe your restaurant and wipe your snappy attitude GABRIEL. It’s so I unfortunate that we won’t consider this IHOP location because of Gabriel’s bad service and just the whole long wait of the other guest next to us who had been there for over 40 minutes. Do better, and IHOP Davis consider a new manager who can coach his team and but his guest needs and...

Took my dad out for breakfast and had such a horrible experience. When we got there it was quite busy but were seated within 10 minutes so seating time wasn’t bad. Unfortunately after getting our order taken, it still took them over 30 minutes to bring our food out. We were a small party but yet we observed parties that got seated after us as well as had more people get their food first. Service was horrible, trust me! We felt neglected by our server, which we weren’t sure if it was because we were hispanic, or because simply he didn’t like that we expressed our frustration with the wait time, specially since the restaurant was clearing out. Our drinks were empty most of time, only got refilled once, and that was when we complained about the time it was taking for our food to get there. Additionally, when we finally got our food, my father’s T-loin steak was cold and we had to ask them to take it away, and my colorado omelette had no shredded beef and my gravy had pickles mixed in it. Ridiculous. After all the wait and discomfort, our food was still not even worth the wait. Being treated like this at a family oriented restaurant was super unexpected. Don’t think we will ever be coming back. Really hope no one else has...