Thai Canteen — Restaurant in Davis

I ordered online through their app on July 15( I attached the order on here). I order their Thai Fried rice that is $15 but since I wanted Calamari I paid and extra $3. I got home and saw that I got chicken instead. It’s okay I get it happens but also this is not the first time that they give me chicken instead of Calamari(as shown in the picture). This time out of the maybe three times this has happened to me I call. I call saying that I just ordered and that I’m sorry but I got chicken instead in my Thai fried rice instead of Calamari and if I can just receive credit for it. The person who answered the phone apologized and offered me a refund instead I said that’s fine too thank you! I’m eating my food and I get a notification from bank. Me thinking it’s the refund I continue eating, but then I see another notification from my bank and decide to check it. I check and see that I was instead charged $18 and then on top of that I was charged $16.56. I’m confused on what happened so I tried calling back but it was 9:16pm and I think the restaurant was no longer taking phone calls, which I understood so I said I’ll call the next day. I call the next day and I let the person who answered know that I think I was accidentally charged instead of refunded they respond with a bit of annoyance and told me to wait a few days for it to be processed I said alright. I wait a week and see that nothing has changed so I call back today July 22nd at 12:28pm and explain the situation to the person who picked up, who happened to be the same person who responded with annoyance the week before. Again they told me that it was refunded and I was letting them know that from my end the transaction of $18 that they charged me did not get refunded. The person who picked up the phone just sounded very annoyed and did not offer good service. I let them know that I was going to file a claim with my bank and which she responded with “you go do that” and hung up. I did not appreciate the service that I was provided and although I really like the food and have been coming here for a year or two and I will not come back if service stays like this. I did not think that I was being rude at all I was even apologizing that they got my order wrong… well that’s all thank you for taking the time to read this....

I came in to have dinner here around 6:45pm on 8/26/25 with my service dog in training (she was wearing an appropriate vest). As a type 1 diabetic, she is being trained to alert to high and low blood sugars. The moment I walked up to the counter to order the lady cashiering immediately started looking my service dog and I up and down with a disgusted look. Before I could even order anything she asked me if she was a service dog which I then responded with “yes.” She then told me that I needed to sit outside because she said that the smell of dogs bothered her and she could “smell my dog.” While she said this she rudely pulled her shirt over her nose. I calmly explained to her that by law, I am allowed to sit inside with my service dog. She just kept complaining about the smell of the dog which I then just told her I was going to go somewhere else. About 10 minutes later I went back in to ask to speak with a manager. The same lady looked at me as I walked in and scoffed as I tried to politely ask her to speak to a manger. She proceeded to tell me that there was no manger on duty continuously blowing me off. Not only was she rude, and inappropriate, but she never once asked the appropriate questions that should be asked when someone has a service dog, which are as follows: “Is she a service dog?” and “What service does she perform?” The whole experience left me upset, and very uncomfortable. The discrimination I faced at this place was uncalled for and I will not be coming back here nor will I recommend this...

I entered the facility at 1:15pm on 6/27/25 with my service dog, who serves the purpose of helping me go up/down stairs, and reminds me to take my medications to help mitigate my disability. I did not have my service dog vest with me today because it is being washed. When I went inside to order food with my friends, I was waiting in line before the cashier, Vinya, saw me with my dog and replied "no pets allowed" which I responded he is a service dog. Instead of asking what tasks he performs, she responded with: "Where is the service animal vest?" I explained I didn't have it with me, and her response was, "No pets allowed and some customers are allergic" before she attended to the customer in front of her. She was rude and did not ask the mandatory questions regarding service animals before turning me away. It felt highly unprofessional and inappropriate. Per the Americans with Disabilities Act, businesses and public places can ask the following questions: "Is that a service dog?" "What tasks does he perform?" Vinya did not ask either of the two questions. Unlike mandatory protocol that I've experienced at other professional establishments regarding my service animal, this experience I've experienced with Thai Canteen felt discriminatory because I had a dog with no "service dog" vest despite me having full control of my service animal. This was a clear violation of the ADA Act and I will be looking forward to seeing how the establishment responds to preventing these types of discrimination from...