Cold Stone Creamery — Restaurant in Dayton

As a current employee of this establishment I just want to say that this store; first and foremost is in the midst of a rebuilding phase. Their has been many negative reviews on this store and I’m here to report the whole story. First off our store has suffered a huge turnover due to a number of reasons ranging from unrealistic expectations from a small company to poor employee performance. As for our GM and our owner both of them are amazing hardworking “PEOPLE.” I post the people in all caps because they both are human beings and with that being said they make mistakes like all other human beings do. I was hired on about three months ago as a shift lead and I will say to the reviews about training; the training will only come to you if you are a proactive person seeking for knowledge and desiring to learn your job and perfecting your role in the company. However Our GM is a wonderful woman who even on her off days is always a phone call away to answer any questions you may have. I have been chosen since being hired on to move up as an assistant manager In training and I will say that the cleanliness of the store has been attributed to employees who don’t follow instructions or desire to be payed for doing little to no work. Since being a team member of this establishment I and the rest of our management crew have spent countless hours cleaning and organizing this store to reach its full potential. On the topic of GM of this store, I mentioned earlier she is a wonderful woman but the people who want to post horrible things about her don’t take into account that this woman has worked multiple weeks on end without a day off just so her employees could get their days off and she has been completely reasonable with her demands and has been in my opinion carrying this store on her back for the longest time. Since I have joined the company I can say that I too am now doing my best to put in the work in making sure that the team is becoming trained where I can and even working on the customer service side of things. My customers always know that I appreciate them and hope to see them back soon. The store is by know means perfect but I can say that it is gaining its cleanliness professionalism and it’s customer service back as fast as possible. May I also put to all these negative reviews that instead of posting a stabbing comment to a small business that ruins its chances in growing to its full potential; try being a part of the solution and contacting the management team and addressing constructive criticism that allows us to serve the people of Jasper street and Dayton properly. So in closing I just want to let all the people of Dayton know that whether you have had a bad experience or a good experience in this store you should definitely give us a second chance as I have seen huge strides in the right direction...

I usually don't write reviews, but when I went to this location I didn't get what I paid for. The lady that took my order looked like she was on her first day. She appeared very nervous and you could tell she didn't know her recipes. I noticed that she just sort of stood back for several moments before starting the order. I don't know if she was attempting to ask the other employees for help or what. But I ordered One Smart Brookie with extra cookie dough, but she didn't put any cookie dough in it at all. Also the ice cream tasted slightly freezer burned. The staff seemed pleasant, but for $9 ice cream this trip just missed the mark. You have to make sure the staff is comfortable taking and making orders. If they aren't it's on management to make sure they are shadowing those who are trained, until they can provide good service and be a positive representation of the establishment.

As far as the taste of the ice cream goes, please check your refrigeration equipment to make sure it is working properly. It could also be an issue of improper inventory management, as you have employees leaving reviews about product being expired and other alarming situations happening in...

Excellent ice-cream, super slow and uninspiring service. The upper management needs to visit this location, I've visited it twice in two days (Cold Stone is by far my favorite ice-cream) and the service was super slow, the young folks working there were not trained properly (they habitually broke the clients' ice-cream cups, then they'd just scoop up the ice-cream and put it in a new one, not to mention the dirty, slippery floors where they were working. There seems to be no leadership at this location, and they still seem to cater to the online orders while there's a long line inside the parlor (just turn off the flipping Door-Dash, never understood Door-Dashing ice-cream anyway, wouldn't it arrive all liquified?). Just imagine how much better this would be with the proper training and management in place, I've personally witnessed at least a dozen people come in, gauge the speed of the line, then leave. I'll personally take a little break from the Banana Caramel Crunch and the Strawberry Blonde for a little while and hope that something will be done in...