My friend & I visited and their wasn't a person in there during lunch. Our excitement sadly took a nose dive. It took 35 minutes for a chicken wrap & chicken salad. One shorter older gentleman (no name tags) took my order and I specifically ordered NO SPICY RANCH, one bite and I knew it was spicy. A younger gentleman (red facial hair) was at the counter & I said "I told the man that took my order I didn't want this with the spicy ranch, regular instead" he pointed to my receipt & apparently the older man didn't put it down on my order. I said...ok but I told him and my friend also said I did.... He was like sorry. So I threw it away & waited for my friend to finish... just before leaving the young man said "did you want us to remake it?" Keep in mind we only get an hour lunch and at this point we were almost late getting back to work. I said "unfortunately, there's no time now but thanks"... why wait until you see we're leaving to do the right thing? I wish them nothing but luck, my hope is they read this and change their processes.