Orangetheory Fitness — Attraction in Dearborn

Took my first free class today and was impressed by the customer service. I walked in and was greeted right away. Very clean environment. You go in the door on the side of the road and park at the parking lot right next door. The coach Tiffany was energetic and encouraging throughout the whole process. I guess each day is different. I like how they provide you with the full experience for your first free session. You arrive 30 mins early and they give you a run down of all the classes. The music is pumping and it’s a hitt workout basically non stop moving. Class went by so fast. I haven’t signed up yet because I’m figuring out what exercises I want to do. They even donate old sneakers here as well. I recommend wearing athletic shoes. There’s strength training, water rowing and treadmill. They do bingo, raffles and challenges.

I did ask about how cancelling works and if you want to cancel they need a 30 day notice.

You can activate a membership online or over the phone as well.

They have a 2 week promo if you want to try it out but i would recommend to cancel the day you sign up.

They have lots of classes and variety of time blocks. Some people even go...

I mostly enjoyed my workouts here. My last workout was in November of 2020. In January, I was notified I would be getting deployed for military obligations. When I saw that OT charged me in February, I contacted them about my circumstances and they assured me my account wouldn’t be charged any further. I thought, “Cool, something finally went smooth.” Then beginning in May, my charges resumed. They cancelled that charge, assured me AGAIN my account was cancelled but the “cancellation must have been missed.” Now today, June 2, I was yet again charged $60! And now they’re telling me it’s policy that they charge me. I don’t live anywhere near an orange theory, and they told me MONTHS ago that it was all taken care of. I have been patient and understanding as I have worked at a gym before, but this is just ridiculous. Get documentation for everything! I’ve never before had a company disregard my deployment status and take my money for no good reason like...

This is a good place to work out, especially if you're a data geek! The warm, orange lights are a very nice touch. The facility is clean and overall the staff are polite, patient and helpful. One possible downside I've noticed is, since they play the workout music very loud during class (it's a series of mash-ups of popular songs, to a strong driving beat but not as bad as it might sound, as it is energizing at just the right BPM)... If you were hard of hearing, it might be very difficult to make out what the instructor is saying to do next, even though they are amplified with a microphone. Sometimes they have the workout written down which helps. Also, you must reserve a class on their app which is nice in a way, except if something comes up you are charged anyway. That's a bit tricky if you have a very...