Braum's Ice Cream & Dairy Store — Restaurant in Decatur

Love braums, take my kids here all the time,

However last visit was absolutely terrible in drive thru.

I tried to let it go, but the more I go over the situation, the more upset it’s made me. I’ve worked retail for 17 years. I always try to provide the best customer service I can.

But when I say “I’m sorry I forgot to ask for ketchup and mayonnaise”

And your response is “YOU ALREADY HAVE KETCHUP IN THE BAG” in a demeaning rude way, I can’t help but write this review.

When she came back with mayonnaise she goes “YOU ORDERED THE BAG OF BURGERS RIGHT?”

I nodded my head.

She turned and began to pretend to punch things, while her co workers laughed while looking at me and her. I know what those “fake punches” mean.

“The next person to piss me off I swear”

They also forgot to give us our fries, which meant I had to turn around. I called the store to explain the situation to an manager and how I would like to not have to interact with her. When I came back in, nobody apologized, nobody said anything nice to me. She was running around laughing, goofing off with another co-worker. I was handed my bag, and sent on my way.

And all I did was apologize for forgetting to ask for condiments. Train your staff better, my kids in the back seat had to see...

My husband and I stopped September 19 on our way to Colorado.

Anywhere there is a Braum’s we try to stop because the food (especially burgers) are great and we buy their cheese, ice cream, etc. Although it can be difficult to find parking for our RV we make an effort to stop.

We’ve never had an issue at any Braum’s before, however this time we asked the cashier if they provided discounts to veterans, we’ve never asked before but thought we would this time.

The cashier who said he was new and he didn’t know but would ask his manager.

He went over to ask and the manager without even looking over to acknowledge us at all said No we don’t do that and made a frustrated face like was annoyed we would even ask.

Normally I would just dismiss as perhaps he was having a bad morning but the more I thought it bothered me because I have no doubt that a lot of veterans probably eat and purchase there.

Even if Braum’s chooses not to recognize veterans they may want to consider better training for their management team on how to respond appropriately in front of customers and those they are training.

It wasn’t that the answer was no to the question but the delivery of the answer by...

Definitely won't be back to this location, was doing some work in this town, heard people around there were friendly, but not at this Braum's, my coworker and myself decided to eat there because it was closer to the job site, and because it wasn't busy went through drive thru and wasn't even greeted, she went straight to "order when you're ready", so I responded with a hello and place our order, lady said "pull up to first window I'll have your total " I pulled up, paid and not at "Thank you" or "have a good day", she took the payment and shut the window, so I proceeded to the next window and they were all in a circle talking and laughing, other lady brought our order didn't even greet and just stuck her hand out with our order, and I asked for some spicy ketchup and she responded "we don't have that here" and she just shut the window and continued with there lollygagging, I don't recommend this Braum's, but I do hope they get the customer service fixed, and If I didn't give names, forgive me, but management should be able to...