Piece of Cake Inc. — Restaurant in Decatur

I wanted to share my recent experience at your Decatur store, which, unfortunately, was subpar.

I placed a phone order for a company event and arranged to pick it up before the store closed. When I received the order, I immediately noticed that half of it was missing—specifically, a dozen cupcakes. I pointed this out to the employee behind the counter, but she insisted that the order was complete. After I opened the boxes in front of her and showed her the receipt again, her response was, "I didn't pack them. We don't have any more, and you’ll have to call corporate to get a refund."

When I asked to speak with a manager, she informed me that no manager was present and offered no further recourse. Her attitude was dismissive and unprofessional, especially considering the clear mistake in my order and the effort I had to make to prove it.

Fortunately, another employee who overheard the situation stepped in and offered an alternative product to replace the missing cupcakes. While I appreciated her effort, the substitution didn’t align with the purpose of our order, which was specifically for cupcakes at our event. At that point, I had no choice but to accept the replacement to ensure all guests had something to eat.

Overall, I left disappointed and frustrated with the lack of accountability and customer service from the first employee. I’ve previously had good experiences with Piece of Cake, but this visit has left a negative impression—especially with how it impacted a company event. Surely, not a fan of this particular...

Of the places I know for cakes this is the better place. I just want a traditional cake and they tend to provide that here. Today they only had a lot of poundcake, caramel poundcake, caramel cake, and strawberry cake. It was a Sunday evening, so I understand that the others were probably sold out. the caramel cake was the better of the cakes. German chocolate is good here. The carrot cupcake was decent, but I didn’t eat any of the icing as I prefer more bread. Fair parking in the back with the back door entrance. Fair pricing for the size slice cake readily available.

The poundcake looks like poundcake, but doesn’t taste like grandma’s or mother’s poundcake. It taste like regular cake. It’s decent tasting just not dense like you would expect poundcake to be. I could see a three star being given to this chain, but when they are fully loaded with cakes; rating consistency, price, taste- I say they are closer to a four star. there must be a place selling cakes like grandmother used to make, I’m still on the hunt. I could recommend this place to a friend, especially looking for a whole cake like strawberry or caramel or German chocolate. It’s a good...

Good cake but the service/employees have gone down hill. I've been going to Piece of Cake for as long as they've been in business. When I visit from DC, Piece of Cake was on my to do list. In 2012ish I found them the location in Camp Creek. I would drive from there to Decatur for cake and jokingly told a young lady they needed a location in Camp Creek. Coincidentally they were looking for a new location. I give her the number to a vacancy in Camp Creek Market, never got as much as a thank you!! Today I visit Decatur and the young lady tells me they don't have change, so either I pay $7.00 or another form of payment. I told her, I would pay $6.00, it's not my fault you don't have change. She looked at me as though I had 3 heads and politely said "that means you're not getting the cake?" Bad enough the barely had any cake on the shelves and I was settling for something I didn't have in mind, now I'm getting a condescending response. Good customer service would've taken the $6.00 and apologize for not having change on hand but made it right by accepting $6.00. I will continue buying piece of cake but maybe not this location. Great product, not so...