Papa Johns Pizza — Restaurant in Deer Park

I have ordered from this store lots of times and never had a major problem, there have been times where either the delivery was late to them not making the pizza on time. I had just ordered from the online website and received an email like you should when completing your punches I had purchased the order at 7:21 p.m. and was notified that it would take about 24 to 34 minutes to be delivered so it should have been at my house at 7:41 to 7: 51. I had waited until 8:47 p.m. and had called to see what was going on with my order. The young lady who answered the phone had helped me try to find if my order was received by the store oh, she had found and located that they had received my order and she had notified me that it has already been made and that they would just waiting for a driver to return to deliver it. Noting that she had notify me that the store is under staff is something that they should a point that to the manager and at least notified the customer that it will be an additional time or a follow-up for orders not being delivered on time. Now with nothing to eat for the night had to come up with a backup plan. This store has always been under staff all the time and it surprises me how they are still...

It took over 2 hours from order time to delivery. My husband sent the cold pizzas back with the driver. The driver was very rude (despite the generous tip we left) and even scolded my husband for not ordering earlier in the day (I have this on camera) I attempted to call the store several times and would always get hung up on. I do hope I get a timely refund that I do not have to fight for. I left a complaint through the website and asked to be contacted through email and the store called me, it was the same manager that wanted to argue. The manager stated we would be getting a refund and hung up. Why bother leaving a complaint through the website if they are just going to have the manager from the store call and if the store already has my number why didn't they call or email to let me know delivery was going to take over an hour? The entire situation was handled very poorly. If you call the customer service number they will just have the store manager, that just argued with me, told me to plan better by ordering sooner in the day and gave me a hard time, call me back. What's the...

Just ordered 2 pizzas online. Went to pick them up. First of all noticed a girl working without a uniform making pizzas. I was told my order was still baking. So I went back to my vehicle to wait. Then same girl came outside went next-door to the vape shop next door. Then some guy that was taking up the front parking spot got out of his car went in the vape shop and handed the girl a phone to talk to someone. Then he went back to his car. The girl exited the vape shop and went back to pappa johns to make pizzas. NO SANITATION WHATSOEVER. SHE TOUCHED THE VAPE SHOP DOOR ,SHE TOUCHED THE GUYS PHONE AND WENT STRAIGHT BACK TO MAKING PIZZA. ALMOST ALL EMPLOYEES LOOKED IN VERY POOR HYGIENE. LOST MY APPETITE. YOU WOULD THINK THEY WOULD BE MORE SANITARY WITH COVID AND ALL. NO HAIR NETS ECT ECT. THEY WERE VERY UNPROFESSIONAL UNCARING UNKEMPT INDIVIDUALS. AS FOR THE GIRL PLEASE DO SOMETHING, SHE OBVIOUSLY DONT CARE ABOUT ANYTHING WHEN IT COMES TO DOING HER JOB. SHE HAD A TYEDYE SHIRT. THE GUY THAT WAS WAITING ON HER WAS LAYING DOWN IN HIS CAR TAKING UP THE...