Jimmy John's — Restaurant in Deerfield Township

8.5.22: Today was probably the worst restaurant experience I have ever had. I arrived at Jimmy John's in Kings Mills at 12:32 pm. I wanted to go in to order, but as I got out of my car, 2 employees were taping a sign to the door that said drive-thru only. I got back in my car, and drove around to the drive-thru. There were 4 cars ahead of me. My receipt shows 12:59 as the time stamp. I did have to pull-up to the window to place my order, due to truck noise in the parking lot, and paid right away. Then I sat and waited, and waited and waited. 6 cars behind me got tired of waiting and left. At 1:10 pm, I honked my horn to get someone's attention. I asked what was going on and where was my order? The guy said the dining room was packed. I mentioned the sign on the door, and he looked confused. A few minutes later, a girl came to the window with my order, it was now 1:15 pm. I told the girl how frustrated I was with the wait. She stated the lobby was packed. Curious, I drive back around the building, parked my car and opened the door to see 4 employees standing behind the counter, 1 person eating in the restaurant, and the rest of the restaurant empty. When I got back to work and opened my sandwich...it wasn't what I ordered! I called the restaurant and Mike the manager was horribly rude when I asked for a refund. He had a ton of excuses that contradicted each other. When I demanded a refund, he told me I was the reason people didn't want to work in a restaurant and hung up. I tried to call back, but they didn't answer the phone. I tried to call the corporate customer service number, but had to leave a message. 43 minutes for a turkey sandwich at Jimmy Johns is not freaky fast, it is freakin...

Ordered online. Lobby is closed. It’s been 40 min since we ordered and we’re still waiting. Not sure how much longer it will take. We even went through the drive through and talked to them. They said they were making it right then.They had us pull around. Still waiting. Update:We waited just shy of 50 min. I knocked on the door. One guy was moping. Two were sitting at a table on their cell phones, one had headphones on. One was in the bathroom and they were trying to talk to him through the door for some reason. No one was making sandwiches and they had a long line in the drive through. I asked for my sandwich or the refund. I was polite. They said they couldn’t do either. They were being dishonest when they said they were making it earlier when we talked to them in the drive through. They said to call Monday and talk to the GM. Guess I’ll do that. Odd experience. I felt bad for everyone in line. I would have warned them but my wife was so mad that she just wanted to go home. I feel bad for whoever owns/runs this place. Big blind spot. This was Sunday night...

Absolutely terrible! I am appalled at how I was treated! I had not one but 2 managers talk to me like garbage. The owner, had we had this exchange on the street, would have very much scared me. I was told when asking for corporates number to, "it's the 21st century, look it up online!" I was told I would have my money refunded. Went in for the refund and I was refused it. Was told to get out of the store or they would call the cops. Now mind you, I hadn't raised my voice, yelled, threatened or cussed at them and this is what I was threatened with. They definitely have each other's backs there. All the other customers had a face of disbelief. This is all the result of 2 sandwiches being made wrong and not receiving what we asked for. They took it to a level that it didn't need to go to. I will NEVER visit this location again. They don't...