Outback Steakhouse — Restaurant in Deerfield Township

I haven't eaten at this location in quite a while. We decided to visit one evening since they did call ahead seating and I was craving something better than a pizza. I wish I would have stuck with the pizza. They seated us right behind the hostess podium and the phone rang-and-rang-and-rang-and-rang. When it wasn't ringing....it was beeping over-and-over. I complained to the waitress, and she said she'd notify a manager. For a few minutes they seemed to pick it up and put it on hold and let it beep continuously rather than ring. Then it just went back to ringing. It was 45 minutes of torture. I complained again, and FINALLY a manager came over and offered to move us. Now why did I have to complain twice? Why did I not see this manager the first time I reported the issue? They did move our table the second time, and we did get to keep our waitress who was nice (why I gave an extra star). However, the steaks came out cold??!! How are they cold? I didn't want to complain AGAIN, so I just ate my cold steak. Other issue this restaurant is having is the curbside pick-up.......WHAT A HOT MESS! They have traffic backed up almost to the main road, and if you sit in that line you'll be sitting there a hour. You actually have to drive down the wrong side of the road and hope no one is coming the other direction so that you can make it to their parking lot (plenty of empty spaces). It will be a very long time before I visit...

Maybe we came in on an off night, but the last time I went to this location was just as bad, so maybe it's how they portray the "down under" experience at the Mason Outback. Tldr: overpriced low quality food and experience. There were no drink menus either at the table nor dropped off with the regular menus by the hostess. There are also no sauces on the table, only a lonely set of salt and pepper grinders from the lower shelves of a grocery store spice aisle. Our server, while friendly and polite, seemed to be overburdened with tables. It was a longer wait than I like for drink refills and the sauces they didn't trust is with at the table. Ketchup for the Austin fries appetizer came out ten minutes after the plate of fries, in little metal bowls. The love of my life treats ketchup like Frank's Red Hot (she puts it on almost everything) so we needed several of the little bowls of ketchup to get by. We ordered a sirloin and a center cut sirloin and both cuts came out lined with gristle and tough as shoe leather. If one of the steaks were bad we might've asked for another one, but both being bad made me think that's how everything was coming out of the kitchen. If they told me it was kangaroo meat, I'd have believed them. The Ahi was the best thing they brought out; it was cooked well, but the presentation on a bed of cheap garden salad with a couple chow mein noodles was the laziest attempt at a poké bowl I've had...

We went to the Outback in Mason, Oh while on vacation to Great Wolf and Kind Island during Winterfest. We were there on Thursday evening. The food was great, the service was good, but our waitress was not. We usually only go to Outback when we're on vacation. First, I had asked if they had any of the Jeep Ducks that is occasionally available. She informed me, rudely, that they did not and she didn't know if or when they would get any back in. So then, I had ordered one of the Gingebread drinks that's supposed to come with one of the little koala bears. When I asked about it, she informed me that they were out of those as well. Ok, no problem. Upon entering I had noticed there was a Christmas tree in the corner covered in the little koalas and a large one on top. I had mentioned that she could just gimme one from the tree as it was Chrismas. To which she replied that those aren't for guests and then she even moved the large one from the top of the tree telling the waiter to "watch us" so we didn't steal anything. I know this is petty, but it was her attitude that really upset me more than anything and then thinking we would steal really topped it off for us. We always make it a priority to come there when we're on vacation, we always have great service and food and have always had amazing waiters and waitresses. We always order big meals and we...