QDOBA Mexican Eats — Restaurant in Delafield

Normally I visit the Oconomowoc Qdoba and have been pleased however I ended up stopping at the Delafield location because I was in the area. I should’ve known when no one else was dinning there a little after “normal” dinner hours to go somewhere else.

I’d like to start by saying I don’t leave a bad review unless there is a series of negative events that take place throughout the entire experience, I get everyone can have a bad day here or there.

First while ordering I felt like I was in a high school lunch line as the gentleman making my burrito bowl grunted back to me in acknowledgement to my order while slamming down the beans, rice and other ingredients into the bowl. When we went to pay we had to pay for two large sodas even though we wanted small drinks because they were out of cups. If you don’t have small cups and the customer orders a small, then charge for a small. When we went to the leaky mess of a drink station they were also out of straws making it a pain to drink out of a giant cup with no lid. Tables were all a mess, along with the bench seat we sat at looked as if it were ravaged by a wild animal.

As for the food the queso dip we ordered tasted a little like broccoli and cheese soup. Finally both my fiancé and I got sick from our burrito bowls. Maybe it was an off night but I’d take a HARD PASS...

This location is the WORST one! I love QDoba and we go to the Waukesha and Pewaukee location and love it but this one is consistently a bad experience. The workers are rude and the portions are TINY. Compared to the Waukesha, Pewaukee, and Mukwonago locations you get markedly less food at this Delafield location. This is the third time I have went to the delafield location and I almost didn't go because this has happened two other times but I figured I would try again because any bad experience can be a fluke or a one-off. Nope, not for this location.

While they were making my bowl with the tiny portions like they always do compared to the other locations, they put my scoop of guac on and it was literally half a scoop, actually a little less than a half of the scoop that they use. So I asked if I could have a little more because they literally didn't even put on the regular rounded scoop (like EVERY location I have been to always does) so I said "Can I have a little more actually" and the worker just said in a short tone "If you pay one dollar". RUDE!

Totally bad experience for the third time in a row. Do not go to this location! Bad service, rude employees, and you leave hungry. We have several people who went and all agreed. We will be filling out...

NEGATIVE stars if I could.

I would NOT recommend this food to my worst enemy. Old and stale. Order incorrect. Tortilla hard and broke apart in pieces when biting into. One tiny little piece of impossible meat when I paid extra for it. Incorrect order overall with items missing and provided an ingredient I did not ask for. Given stale hard chips.

Ordered when it was hot and the power was out. Absolutely awful to come home and have a missing burrito and one that was inedible. I took a few bites and get nauseous!!!!

Called for 35 minutes straight. Left a voicemail with catering line. Finally a manager, Luis, said I would be refunded. I had to speak in Spanish on the call because he did not understand and/or speak English. That is fine, but you are running an establishment where customers need to communicate with you.

This burrito was ordered after 8 years of not going to Qdoba. The day before I went to the New Berlin location and it was the BEST burrito I’ve had—-ever. I live over here so I thought while being miserable in the heat, I’d order again.

Disgusting and repulsive. Horrible experience. Still no refund. I’ll continue to call.

Do...