Geek Squad — Local services in Delafield

I have spent hours trying to contact the store about a surround sound I bought only to sit on hold for up to 35 minutes at a time. This isn’t the first time I had a problem with this location. They tried charging my credit card for a service I never ordered 3 straight years. When I disputed the transaction with my credit card company they started trying to respond but never sent in the required responses. The credit card company said Best Buy had been trying to make up for lost sales due to Covid. I would never recommend this...

The man I had an appointment with was rather useless in helping me. He said we could send out my laptop for $84.99 and I agreed, then he said it would cost $120 to back it up, which I said I didn't need done. He kept going back and forth on whether I should send it out even though I told him I wanted it sent out either way. Additionally, he did not slow down or pause in speaking to allow me to think. I ended up collecting my things...

I called their 800 number which was the corporate number they made me an appointment at my local Best Buy. when I got there for my appointment they told me they do not accept Samsung phones total...