Perkins American Food Co. — Restaurant in DeLand

And this is DeLand for you!

Not greeted like everyone else.

Manager with stilettos nails returned with my water and dropped the lemon in my glass after being in cash register.

Server came after 10 minutes and didn't offer napkins but asked "Do you know what you want?"

The place was not packed. A few tables had customers.

Server brought out a Salty potatoes soup and it was clumpy like if it were in the cup or pot brewing all day.

The crackers were stale.

After another 15 minutes the Server brought out my order and the eggs were runny not cooked. Server took plate like I was wrong for asking my eggs to be remade. after 15 minutes I said to the manager that I would need a box to take my food since I wouldn't have time to eat and I didn't understand why it took so long the place was not full with customers.

Server came out with New egg order and asked me if this is what I wanted. I replied if your cook is any good he would of known what a over medium egg order was. The cook didn't know what over medium eggs were.

The server was clueless!

The manager even worse!

And I was not happy with service at all, but manager said I took off 20% and here add a tip to the server 🤔🤔 excuse me?

I requested coporates # and she starts barking at me instead of writing the information down for me. I asked for her name and walked out of there so disgusted.

I shouldn't had paid for any of my food. I was owed an apology and as I'm walking away the manager is talking to another customer about me and says I don't worry about people like that 🤨 people like me?? who keeps you employed and the reason why you should acknowledge people like me.

Terrible! ...

Usually we have a great experience. Tonight on the other hand was definitely the worst experience we've had in a restaurant in a very long time. We were served our food, (I had the steak and eggs) ordered rare. She gave us the food and I cut into my steak and it was almost well done. I tried to get her attention but she ran off to do something else I guess. Nope.... She was talking to the other server, manager, and I guess the cook. I thought she'd check on us in a few minutes like any good server would, nope.... Nothing. After we all finished everything, (except my steak) the manager asked if everything was ok and I showed him my steak, he said it was definitely not right and had them make me another one. So we wait while the plates were still stacked on our table and drinks empty. The steak came back and this time it was correct. So I ate it with no drink, all the dirty dishes still around. When I finished, we waited another 15 minutes for the check, we had to go up and ask for it. (I do apologize for ruining the intense conversation). We only saw the server twice, she took the order, and she dropped it off. I would have only given one star, but everyone else's food was good, but the server was definitely not up to par. Will we be back? Maybe, but not for a while. Hopefully the manager sees this and can change a few things and not be part of the problem by participating in the conversation with the staff that was not...

Perkins came up first in a Google search for best places for breakfast in DeLand with a 4.2 rating, so we stopped in. Big mistake--HUGE! Starting with the good, the hibiscus outside were blooming beautifully, the carafe of decaf stayed hot and delicious and the ladies' room was clean and well-stocked. The BAD: Our server gave us only a modicum of civility, not like valued customers. They weren't busy but it took an inordinate amount of time to get our plates, and even so our bacon and toast were stone-cold. Husband had a sausage and cheese omelet which had very little cheese or meat in it--good thing he paid extra for that side of cold bacon. He also had to pick out some unidentifiable crunchy things from the omelet. I couldn't eat my scrambled eggs. The texture was unlike anything I've encountered before. Those are either powdered eggs or they whip them to dirty rotten death until they achieve that rubbery inedible consistency. Speaking of, the waffle was so awful (hey, that rhymes!) a stale Eggo would have tasted better. A lady (manager?) passed through before we were served, asking patrons how their food was. She came out again before we left but was busily bussing tables and never glanced our way. Our server certainly didn't care whether or not we were satisfied. No real butter and watery sugar-water syrup. I wish we could do it over and...