Casey's — Restaurant in Delapre Township

I had ordered 13 pizzas 2 days ahead for a birthday party on a Saturday. 3 pepperonis and one of each of the other pizzas. When ordering online it had said they were out of beef so I had called to ask if they’d have beef before Saturday and the guy on the phone had said yes and made a note that I did want beef. I even called that Friday to make sure and the lady said she and everyone already knew about the order so I felt assured that it was going to be correct! The day of the party of course I was busy so I sent my dad to pick up the order. He of course didn’t check all 13 pizzas when picking them up. I already had guests here and when I saw that none of the pizzas that had beef didn’t have beef on them and they gave us another cheese pizza instead of a taco (I was upset about it’s my favorite) I couldn’t call and have them fix it because I couldn’t make the guests wait to eat. I had also put in the order “well done please” and the pizza bottoms were completely white some to the point where you couldn’t even hold the pizza straight and eat it and the toppings just fell off of it. To say the least I’m very disappointed caseys is my favorite pizza but I guess I won’t be doing anymore big orders from them...

09/24/2024 I arrived at the location at 3:00 pm i ordered Large a chicken bacon ranch with extra cheese , chicken, bell pepper, olives, onion ,banana peppers, garlic crust, SQUARE CUT Med Pepperoni SQUARE CUT Med Sausage SQUARE CUT I RECIEVED MY PIZZAS NOT SQUARE CUT I WAS CHARGED FOR EVERY SAUCE I HAVE NEVER BEEN CHARGED FOR THAT AT ANY CASEYS STATE TO STATE, THE LADY WHO FIXED MY FOOD TERRY WAS ARGUING WITH ME BECAUSE SHE MESSED UP THE ORDER. FYI I WILL NEVER COME BACK BECAUSE OF HER SHE IS RUDE , DOESNT HAVE A ONCE OF CUSTOMER SERVICE IN HER IF I WAS A AUDIT OR SECRET SHOPPER STORE WOULD HAVE FAILED DUE TO ONE BAD EMPLOYEE I WOULD NOT HAVE HER WORKING IN MU ESTABLISHMENT WITH THAT TYPE OF ATTITUDE TOWARDS MY CUSTOMERS BECAUSE WITHOUT US NO PAYCHECK AND SHE IS NOT THE ONE FOR THE JOB. THAT TYPE OF SERVICE WILL MAKE SALES GO DOWN EXTREMELY. HIGHLY PISSED SO IT IS NOW 4:29 AND IM JUST LEAVING THE STORE. SPEED OF SERVICE WAS TERRIBLE HER MOUTH MADE ME NOT WANT TO NOT COME BACK ANS TELL OTHERS HAS WELL GABBY ON THE OTHER HAND HER CUSTOMER SERVICE WAS GREAT!!!! SHE NEEDS TO BE PROMOTED VERY GOOD SHE MADE MY CHIC BACON RANCH LOOK LIKE A PICTURE . MY...

If I could give negative stars I would. i ordered a delivery through Your website and I told the driver to Call when he gets here as I live in a secured apartment complex. My order was returned ro the store. I called and talked to a girl she advised me to call doordash. I told her I didn't order through doordash. She hung up on me. I called doordash. Doordash advised me that they don't have order number or a way to refund me since I ordered through caseys. I called caseys back and asked the next girl who answered if my order could be remade and I would just come get it. I have 3 young kids that are hungry and she told me no they wouldn't make it. She hung up on me twice.. I will never walk into another caseys as long as I live. Those girls were rude and very inconsiderate and not at all wanting go resolve this situation. I asked the lady to speak to a manager. She said her manager was the one who hung up on me the first time. I said so I'm just out the 47$ dollars then? She said unfortunately yes. I order caseys quite frequently. I am a loyal customer and I can't believe the way this was...