I don't normally take the time to leave negative reviews. There's a general rule that has served me well: the better the decor the worse the meal. I took a gamble on the museum like atmosphere and stratospheric prices. To give an idea about how much of a loss this gamble was, my boyfriend threw up afterwards, my best friend got diarrhea, and the remaining survivors left to get hotdogs and ice cream from B&G Milky Way to recover the evening. Which was so much better I feel like a criminal for mentioning them in the same review. But hey ya gotta spend on vacation. Live without regret. Live it up! After all, could it really be that bad? The answer is a resounding yes. It could. So much so that I couldn't leave this place unreviewed after paying more than $100 for a meal for four. I feel more than cheated. This meal was the dining equivalent of anihilating your funny bone on an immovable object. You laugh because of the pain, but not because it's at all humerus. These people definitely had me. I've had meals 1/3 of the price for triple the volume, quadruple the quality, and 100 times the manners. When we arrived, the hostess less than gently rushed us to quickly order because they close in an hour and a half. Okay cool. It's a holiday. Close an hour early. Wasn't mentioned on Google or otherwise, but hey. Spend time with your family. But c'mon people...be at least minimally polite to your guests. Don't hurry us and behave as if we're a nuisance. We're spending money here. Good money that could have been spent on palatable food.
The appetizer consisted of stale crackers, stingily garnished with imitation krab and Sriracha mayo from WalMart. (remember this place was pricey)
The seafood was badly freezer burned. The fry oil was under temp and old, giving a wonderfully soggy and oily tempura. The chicken was abysmally dry. Everything bland and unimaginative. One of the sauces tasted like it was little more than apple butter. Which was just about as unique as the Christmas music playing...on July 4th... Perhaps they didn't know which holiday it was? They were speaking Mandarin. At a place called Tokyo. Which was another reason to laugh about the evening.
Over all I give this place a generous 2/10. Word of advice to management: Never go on TV to be reviewed by a food critic. The bad press will destroy you. You're in a good location, and the population is dense enough that you can keep screwing people without recourse. It's sad that you'll probably stay in business for a long while. As you have insulted my patron. The sacred realm of...
Read moreI want to start by saying that I understand the labor shortage and was 100% patient thru this whole experience. With that being said, the service was horrendous and the sushinwas barely passable as sushi. The sushinrice fell apart and not 1 single bite of sushi was accomplished with an in-tact roll. Here was my experience from Sat Feb 5th..... 3 of us arrived at 7pm and expected to wait for a table. We patiently waited 30 minutes for a table. After being sat for 10 minutes, I asked for menus. After sitting for 15 minutes, we still had no water or order being taken, 20 minutes and still no water, 25 minutes passes and We all were parched from an hour wait. I had to stop a server and ask for waters. They brought waters and took our order (2 appetizers, 1 Hibachi salmon and 4 sushi rolls.) There appeared to be 2 sushi chefs and 4 people on the floor working. After sitring for 30 minutes, our Seaweed salad and edamamae showed up. Over the next 20 minutes, we finished the appetizers and had tocask for water 3 more times. After being seated for 1 hour, the Hibachi Salmon showed up. 1:15 at the table and they brought is a complementary crab appetizer. The Hibachi Salmon was finished before they attempted to deliver our sushi. At this point, I watched them deliver 3 rounds of sushi to tables that sat AT LEAST 30 minutes after us. 1:30 they brought our sushi to the table with spicy mayo on the top (which we ordered it on the side since my wife is lactose intolerant.) They remade the rolls in 5 minutes and we ate. The sushi was falling apart, the rice was wrong and not holding anything together. I had high expectations and we were severely let down. After being in the restaurant for 2 hours, we have decided that we will not...
Read moreI literally just had the worst service I've ever had I my life at a restaurant. As a world traveler this is saying a lot. My girlfriend and I were trying to get lunch before a movie on Valintines Day. We ended up ordering a shared habatich dinner as the waitress failed to inform us that the lunch menu isn't available on Sunday untill after placing an order and waiting ten minutes to have to order again (first mistake). We then waited 40 minutes before they even started cooking our food during which the cook took a phone call and ended up burning the rice and another guests scallops (second mistake). When our meal was finally ready to be served they split up the chicken and shrimp incorrectly giving both shrimp and chicken to each of us (third mistake). During which they added teriyaki to the chicken when I had already asked for a side dish of the sauce as I was told it wasn't prepared with teriyaki since my girlfriend doesn't like teriyaki and would probably want a bite (fourth mistake). To which we called the Manger over to voice are concerns to which she responded with we should have told our chef when we already told our waiter exactly what we wanted (BIG fifth mistake). Now that my girl and I are pretty heated at this point I asked for a serving of fried ice cream to calm us and the check right away. Again we waited 10 minutes for those requests and we were still charged for the desert (final straw). I asked for the owners contact info to voice my concerns directly, which they wouldnt give me so I paid the bill with only the desert taken off the bill. We left there an hour and 40 minutes after being seated with every intend of contacting the...
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