Bruster's Real Ice Cream — Restaurant in Delaware

Was here tonight(Tuesday 9/24/24) and very bad experience. Ordered 2 Regular cups of hard scoop ice cream, a chocolate and a sea salt caramel. The sea salt caramel was melted basically, then as I’m dumping some into another cup because it’s a mess I see purple and pink which taste fruity. I immediately returned to the window after just stepping away, after a few minutes I had to yell through the screen as there were no employees around anymore, they completely disappeared into the back and there were other customers that just walked up. Someone comes over(not the original girl) and I ask to trade it for a chocolate because that looked good and showed her what I was given and explained the situation. I was told they couldn’t do that(which I’m not sure why bring it’s the same price). The original girl comes over and says that the one I was given wasn’t melted, then after showing her the purple and pink color in the cup I was able to finally convince the 2 girls to simply re-make my order, it’s still partially melted, we left.

Photos for reference. I will not be back, the workers were not nice or professional and hard scoop ice cream you shouldn’t need a straw from the start! Photos attached (sorry my daughter ate half her chocolate by the time I took a pic but the chocolate looked normal, the sea salt caramel was handed to me as it looks in photo.)

Updated: I put my sea salt caramel in the freezer when we got home, it froze up solid just fine, so it is melted in...

Honestly I love brusters, I would always drive to glen mills just to go to brusters. So to say I was excited when one was opening on kirkwood was an understatement. However since they have been open they make the same 30 flavors. Which seems ok and if you like one of the 30 they always make it’s great. But brusters has over 150 flavors…this location seems to rarely make different flavors. Since they have opened I haven’t even seen them make a third of brusters flavors. Which you could say I don’t go everyday so how do I know? But you can check the app to see what flavors they have each day. Extremely disappointed and hope they start switching up flavors. Until then I will continue to drive out of the way...

My boyfriend and I came here to enjoy some ice cream. We waited at least 10 minutes or more to even be waited on. Mind you there was 3 workers, one wasn’t doing anything. & they were working on a family’s ice cream orders. But while we were waiting a worker walked by the window and disregarded us. Quite a bad experience sadly. Edit: To add to this, once we received our orders, it wasn't made correctly. One of the items were a milkshake and it was quite on the liquid side, more so milk consistency or as if the shake were to be left out for a few hours. So it wasn't a milkshake when we got it, so the wait sadly lead to an even more...