Red Robin Gourmet Burgers and Brews — Restaurant in Delaware

My family ordered 80$ worth of food to go. First we asked if we could do curbside they said yes! Then we asked for everything we needed when we placed our order meaning the sides area bottomless so when you order to go your allowed 1 free bottomless extra side of whatever side you got with your meal. So when we received our order 3 adult meals and 2 kid’s meal we didn’t receive the right extra sides. So we had 2 garlic fries(2 separate meals), garlic broccoli reg fries and sweet potato fries. All of the extra fries were all garlic. So our focus landed on getting the food correct. When we got home my daughter asked where was her drink and thats when we called the store because they failed to bring the drinks out all together. When calling the store the manager jessy said well you felt the need to have me run back and forth for the sides so why didn’t you mention the drinks. Like excuse me, the drinks were failed to be bought out all together and had the food been right from the beginning we wouldn’t we calling. So I proceeded to say are you placing blame on the customers because the drinks were forgotten i asked what his name was and to speak to management and he said he was management but did not give his name and decided to say you have a good night and hung up. I called back 3 times before he answered again and at that time he tried apologizing and at this time he decided to give his name. He also said it was a favor to us that he did curbside because they do not have that anymore. But we specifically asked if curbside was available and was told yes if it was not they should have said no right? I mean red robins is our go to for burgers and fries and with this type of customer service over kid’s meals drinks instead of im sorry i can give you complimentary drinks next time your in he went straight to it was our fault. And he was the manger Jessy. No one is perfect but you don’t be rude to people when your representing something else this is not ur establishment your putting a bad taste in peoples mouths on someone...

The manager with the short blonde hair was incredibly rude. She didn't even greet me, she just opened her eyes widely when she finally made eye contact after about 10-15 seconds of me standing there at the front while she talked to an employee. I said "table for one" to which she didn't even respond with a word just a signal to follow her. She didn't ask if I wanted to be seated in the main dining room or at the bar, instead she walked directly into the bar and planked the menu on the table. When I said "thank you", she didn't even reply back.

My mother passed away on Mother's Day and I was in town for the week for her funeral and burial.

I was trying to have some lunch after a hard week and it reminded me of my mother taking us here back when we were kids.

I have a Master's Degree in Psychology from Pepperdine and this behavior is known as contempt. And in a business setting, it's actually the number one indicator that a business is most likely to fail, eventually.

If it is so hard for her to display even a semblance of humanity and decency - she shouldn't be interacting with the guests. There are many other managerial functions she can be a part of without having to interact directly with the guests.

As paying customers, we are choosing to patronize this business. There are several hundreds of other establishments to patronize but we chose to partake in this one.

And sit at this table.

Reading the comments, several other guests echo the same sentiments and experience in regards to this manager. This is enough to establish a pattern of contempt against the guests that have been mistreated by this employee.

We would like an apology.

This is a horrible pattern of behavior that doesn't change because no one has addressed it appropriately. It's as simple as having her perform duties that are better suited to her skill set; a skill set that, unfortunately, does not include customer service skills.

We have reached out to corporate already and look forward to further addressing this...

I'm writing this review in hopes it reaches someone who cares, not to bash the restaurant or its staff. First impression-Hostess on her phone as we walk in the door and other wait staff hanging out on their phones. Trash on the floor, and we were not cheerfully greeted as we have been in the past or by other restaurants. Being seated in a not so crowded floor (Friday night) my son and I waited 15 minutes before our server introduced herself. Drinks and app came my beer was in a can and I had to ask for a glass. They were promoting an IPA and it should have been presented better. The menu has shortened and I can appreciate that. However, the food has completely changed. We don't eat out often and the last time we were there was the summer. The food then was OK, but the time before that was much better. This burger was very dry, no flavor. I asked for medium and it was a well heated up frozen patty like cafeteria food. Overall the experience was bad. I asked to speak to the manager. I paid my bill in full and tipped my waitress. I began asking him if they changed food sources or ownership. He wasn't hearing what I was asking. He quickly defaulted to post covid and being short staffed. I again told him it is not about the staff but the food. I also told him if you want to talk about the staff, let's talk about the first impression of walking into your establishment. He had nothing to say, as he is not management material. I told him the combination of everything going on tonight is the making of a restaurant closing down. He only said that he was sorry I had a bad experience. I hope someone within cooperate would reach out, train or replace management, and enforce policies within the store, and revist the...