Wawa — Restaurant in Delaware

My family and I used to go to this Wawa a lot. The reason we stopped because almost every time we would go they are either out of something or mess up the order. My mom doesn’t like to go here because the coffee machine is always out of mocha wake up. Well today I decided to stop to get her coffee and they were out of it again. When I asked if they had anymore, the girl at the drink counter called for someone to check if they had it, and I waited for ten minutes with no response and decided to just get her a mocha latte. I also ordered her a veggie bagel with cream cheese. They gave her a bagel with veggie cream cheese and no tomato or cucumber. I also stopped ordering caramel lattes because I would ask them to put the caramel (that they already put on top of the whipped cream) on my drink with NO whipped cream because I can’t do dairy. They tell me I have to pay extra for caramel. When it already goes on the lattes that get whipped cream. I’m just confused why I have to pay for caramel that goes onto a drink with whipped cream, just because I’m not getting whipped cream… this Wawa used to be the best one around my area but has gone down hill. No one looks happy and a lot of the employees don’t speak fluent English so it’s hard for them to help when you have a question. I don’t have an issue with people who can’t speak English but it gets frustrating in customer service when the person you’re asking...

First things first, the staff in the deli area are extremely rude! I understand that Delaware no longer allows plastic bags in the store but I also know that the deli area is aloud to use the bags for the food that you order from them. When I asked for a bag for my food I ordered, the ignorant lady proceeded to argue with me about it as I sat there and watched her give other people bags. Also, y'all need to hire people that can understand and speak English better. They look at you like you're stupid and then will proceed to talk about you to their coworkers in Spanish. I know that they were talking about me and not only because they were looking at me and laughing while talking, but because I speak Spanish as well! This Wawa is ridiculous and not to mention, it's filthy! I'm over it at this point and this to me is a corporate matter! I know by writing this, nothing will change because y'all don't care about customer service and apparently don't care about how your so called employees act! I would expect a call or visit from corporate in the future because I'm over the disrespect I get from...

First time in my life I have been racially profiled happened here. Who know a casual stop to let a 6 year old use the bathroom and get a snack would turn into a nightmare. After using the self checkout I retuned to my car to fill up my car to the surprise that the pump kept stopping so I went back inside to see if there was an issue with the pump. Upon entering I was rudely access by the cashier of walking out and not paying. When I told her I used self checkout she didn’t believe me and didn’t know how to even pull the receipts from the system. It got to the point when I show them my bank statement showing I paid and did not steal a water and a bag of Doritos with a 6year old accomplice so that I could then pump my gas. (No I didn’t have my receipt I chose the no receipt option). Overall horrible experience and the cashiers need more training or a job that does not involve...