Dickey's Barbecue Pit — Restaurant in Denton

UPDATE!!! I went to Dickeys when they opened up, and the lady said I did call you Ms."" Perez to notify you. I told her to excuse me, but I am not Ms. Perez, my last name is Rodriguez, and she looked puzzled and said well I called you. When I showed her my order number and it had my pickup date and time she went on saying well we did not have any left over ordered, so I told her well that must mean my order was given to someone else or one of the employees helped themselves to my order. The lady at Dickeys said well I will give you a full refund, but it will be later today and that she would call me, but til this time, there was no call back, so I will call my bank.

UPDATE!!! Thank you all for your comments. One of my ex coworks brought me a ham to cook for my daughters. I will still go to Dickeys tomorrow and request a refund for my order. GOD IS GOOD!!!

Well, so much for my girls getting a Thanksgiving meal. I ordered for the very first time ever a ham from Dickeys, and it is paid for. The option for pick up was a variety of times for pick up today to include the time I chose at 7pm today on university, and they had a sign up saying they closed at 5 pm today. They didn't even have the common courtesy to call and notify me. Now, I will have to see what I can feed my family for Thanksgiving tomorrow...

I thought it was just horrible. They are upcharging if you get brisket in which I did and my sandwich was more than half fat. When I told the young lady that if they are going to upcharge I should have actual meat not fat. She just looked at it and me and said nothing. I am appalled that it was not fixed to a standard better than this. Keep in mind I had the little hoagie so that about a three inch bun and the photo included will show just how much fat was on that small sandwich. Upcharged to chew fat. Gross.

Update: Dickeys Customer support reached out and sent me coupon for free sandwich and ribs. I go back to the restaurant to eat again for I've eaten here many times so maybe just a bad day that day. Get up to counter and show coupon and lady says oh no we don't accept those here. I explain why and she again says we'll sorry bit we don't take them and nothing she can do and we can drive to other store which is clear across town mind you. But they would not accept the coupons. Will never visit this store again ever. Horrible horrible service.

Dickeys at Razor Ranch at 2530 W University Dr Ste 1110, Denton, TX 76201 worst customer service I have ever had. They do not care at all for the customer or...

The curbside pick up is non-functional/dysfunctional. I arrived a few minutes prior to my scheduled order time which was 3:45pm. The order tracker on their website said they were packing up the order. At 4:11pm it still said they were packing up the order, so I finally decided to go in to check on it. I stood in line through 4 people ordering to discover that my order was just sitting there. They made no apology at all when I said I’ve been waiting and the system has said “packing up order for 27 minutes”. I’m not impressed and with prices the way they are, places really need to up their customer service game.

As far as the food goes, the chicken and pork ribs were good, the brisket was dry, those aren’t biscuits (they’re hockey pucks), putting cheese and scallions on top of mashed potatoes does not make it a casserole(!), the mac ‘n cheese was adequately cheesy but not very flavorful, and our desserts were incorrect. We ordered a cookie and rice crispy treat but ended up with a blondie (ok, I like those) and something that smelled like coffee cake, but was undercooked batter in the middle (had to trash it).

For us, this was a big miss and we won’t...