We “tried” this new spot Sunday night, though “tried” feels generous. After an hour of waiting post-seating, the only thing that successfully landed at our table was disappointment.
The server had taken our order (with a pen, mind you), but apparently, the WiFi ate it. An hour later, they returned, apologetic, to ask what we wanted to eat again. By then, our enthusiasm had evaporated, along with our waters. The drinks were long empty too, I’d had to flag someone down just to check on the cocktail I ordered before we reached the “are-we-being-punked?” stage.
I understand opening chaos, ticket times, a busy Sunday night after a long weekend, and POS system malfunctions. But this wasn’t that. This was indifference disguised as a vibe. Because in a packed room, all you need to do to win guests is make eye contact and care, just once.
We asked to pay for our drinks and leave, the manager came over, calm, kind, and mortified. Offered their condolences, took ownership of the mess, and let us know the drinks were on the house. It was a graceful recovery, if too late to salvage dinner.
We’ll give it another try, maybe just at the bar next time, no kids, no expectations, and definitely no...
Read moreCame here for opening night with a reservation for 3 at 7pm. The place was so busy it was hard to remember it was only a Tuesday night! Right off the bat Heather (super friendly) at the host stand informed us we would be seated shortly and could pass time at the bar until we were seated. We sat with Cisco at the bar (fantastic) who made a great margarita for all of us. Once it was time to be seated Heather came back and sat us at our table. The transition from bar to table went smoothly with all parties working together seamlessly. The customer service here was so visible with all team members working together as a unit. Once at our table we had the best waitress Veronica who walked us through the menu and guided us to delicious dishes. She even surprised us at the end with a sweet brownie treat! Our party was celebrating so we ended our evening with this giant octopus fully equipped with 6 tasty shots. Very impressed from the food to the service, will definitely...
Read moreGreat new date spot! They opened only a couple of weeks ago and you can tell they put a lot of care and money into the re-imagining of the space. They nailed the atmosphere. Much needed in this area. Food quality was amazing, and quantity was a pleasant surprise in a time where it seems restaurants get away more and more with overpriced, under-portioned plates. We chose to sit at the bar instead of a table and we had the best time with Sherri who introduced us to a couple of their signature margs. The Cali Caliente was amazing. Something about the atmosphere and the warm, bubbly service from Sherri just made our night. So happy to have a new place on the block that is obviously trying hard to deliver an unforgettable experience. Can't...
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