Mister Oso - Wash Park — Restaurant in Denver

Considering the prices... one would expect to be blown away by the food, service and the entire experience. However, tonight I was anything but impressed. A buddy and I stopped in tonight for 1 well drink and 1 Pacifico beer along with some chips, guac and salsa. There was no dinner entree involved in this... but that total bill still came out to $58 and change. Mind you all their tabs come with 20% required gratuity built in (whether the service was good or not. Service was not good). Last week my daughter, stepson and I went to Mister Oso's and just had 6 tacos and chips and salsa and NO alcohol... and that whole experience (including the required built in 20% tip) set me back $98 and change. I would characterize the food as good, interesting and eclectic... but at the end of the day... still nothing special... especially considering what they charge for it. I used to go to Mister Oso's more frequently over a year ago when they used to have a manager who provided an amazing customer service experience every time that we were there. However, that person is no longer there... which only makes their glaringly expensive prices and lack of value and service stand out (in a bad way) even more. Definitely a disappointment for me to write this updated review because it had the potential to be such a great neighborhood hangout. But, unfortunately, it...

The food was decent but expensive. They were busy and the server did her best but all I did was ask if I could use Apple Pay and that turned into me paying for the whole bill and not realizing that I paid almost $200 until after it already processed because I was never told the total or shown anything until the end. Then I obviously had to pay my og bill which was another $50 for beans, a small coffee w a pinch of horchata and two of the smallest tacos in existence… I’m pretty frustrated because the charge was large, is still pending and I’m going to be waiting days for this money to hit my account when times are tight in the first place. When I realized that the voided charge was not back on my account I went back to ask the manager when the funds would be returned, I felt brushed off like it wasn’t a big deal but I literally have no money in my account now because of this and that’s a big deal to me. Beforehand when the server was explaining it to me, she also made it seem like it was no big deal imo, just to placate me and get me out without a complaint, but when dealing with amounts that large and an entire table I think the total should be confirmed. I hope this charge goes back on my account soon or I will be overdrawn from bills coming out, just to illustrate the severity...

We've eaten here a few times, food is always flawless. Apps, dips, tacos, and churros are all cooked right and are full of flavor. Four of us shared half the app list and each ordered different tacos. We each thought ours was the best thing on the menu.

Their service has always been outshined by their food, but has never taken away from the experience. I'm totally fine with that. But the service we recieved tonight earned a top 5 spot on my most comically bad service list. At one point my 15 year old asked if we were on a hidden camera show. We had to ask for every core duty of a server; I mean the basics. Our silverware (after being served), first drink order, water refills, to get the check, to pay our check. We gave up on ordering a second round of cocktails.

I'm a realist. Some times you get poor service. But the kicker was that when she came by with the final copy, she informed me that the service charge was already applied at 20%. This was the first time I've seen that for a party of four. 20% is my baseline for tips. 25% most of the time, and I've doubled that when the service was exceptional. I've only tipped under 20% three times in my life. Tonight was going to be the 4th. But she...