Subway — Restaurant in Denver

Worst experience ever, will not return to a subway again. My wife placed an order online. When I arrived, doors were locked, open sign was turned off. When I finally was acknowledged, I was told I was going to have to wait because they were closing. Then I was told they were out of the chicken, they offered to make something else, so my wife chose meatballs, but they didn’t have those either because they were closing. At this point my wife didn’t want anything else, so I asked to just get a refund, this is when the real problem started. I was told that she couldn’t do that, which is not acceptable, she then said that it’s just she couldn’t do it and they would have to do it in the morning, which again, is not acceptable, that’s not business works, if you can’t provide goods or services then you need to provide a full refund. I shouldn’t have to follow up with the manager tomorrow. So then I asked to speak to a manager, and she started to argue and yell at me, because the manager wasn’t there and she would have to call them and how I can just wait until tomorrow because it’s not a big deal, just basically trying to avoid calling them, only to have the manager tell me that he was worried about theft and thats why his employee couldn’t give me a refund. I can understand being out of a product, it happens, I understand being near closing and not having the full menu available, but being told that I have to wait for my refund, which I want a receipt right now showing the refund, I don’t want to wait in limbo land while you guys play craps with my money in the back corner, and then being yelled at and treated disrespectfully on top of it all, that’s not acceptable. I still expect a full refund, I will also dispute the charge with my bank the moment it processes. I’ve worked as a server and bartender for 20 years, so I know a couple things about customer service and how to treat someone, this is one of the most egregious violations I’ve ever experienced personally, I’ve never been treated so poorly as a customer spending money at an establishment, this is not how you treat people that you want to spend their hard earned money for your products. I will also post this as a review and put it out on social media. We just wanted some dinner and it turned into something twisted and disgusting, leaving us without food and a...

Stopped by this location for dinner at 7/7/24 around 6:40pm there was a middle aged Caucasian woman making the food. She spoke with a soft horse voice. She was definitely lack customer service from the 3 individuals in front of me to when I was my turn. I had my order ready so when she got to me I said what I wanted. Instead of saying sorry ma’am we no longer have that bread and offered what was available she VERY RUDELY tapped her fingers on the glass telling me to choose another. I chose a new bread, and with an attitude AGAIN she asked what sandwich, I repeated Italiano, she said “WHAT” I stayed “I told you # 23 ma’am” she proceeded to tell me don’t give her attitude and I told her just giving you the attitude you have me. I was then told she was not serving me and to leave. I politely said no, I would still like you to make my sandwich and she said no. Not once was I rude to this lady until she was rude to me. She was also rude and condescending to the 3 individuals in front of me. Absolutely uncalled for; especially due that I was not in the wrong and...

Went in with a friend to split a foot long as the older lady got done with a prior customer I watched her scratch her face before grabbing the bread we requested. I asked her if she could change her gloves because I’m allergic to tomatoes (I was trying to be nice) she grunted as she changed her gloves then refused to speak to me or look at me .. my friend went to the bathroom and asked me to finish adding ingredients the lady rudely asked where did she go as if I wasn’t allowed to say what I wanted on the sandwich ..didn’t look at me for the rest of the time I ordered and just continued to have an attitude and skimp on ingredients. Honestly it seems something like this happens every time we go to...