Hibachi Boy — Restaurant in Derby

I previously gave this restaurant 5 stars. I have ordered multiple times in the past year, but I will never order from this restaurant again.

My family ordered two entrees and a side about half an hour before they closed. The first mistake they made was charging us for three entrees, but because they did not read my order back I didn't know. My husband had to pick it up before they closed and didn't know I'd only ordered two or he would have returned the extra entree and requested a refund for it. That was only the first of many problems. The sweet and sour chicken had no veggies in it even though it normally does. I had requested broccoli which is supposed to come with it and was told they didn't have anymore by the person taking my order. The past two or three orders they had given us no broccoli and didn't even tell us. It just showed up that way. The person taking my order put "no veggies" on the order so they didn't even put the veggies that normally come with the sweet and sour chicken in it. In addition, the amount of hibachi beef was about half what it normally is. So we payed for an extra entree, one that had half the amount of hibachi beef, the vegetables were completely missing from the sweet and sour chicken because of the mistakes of the person on the phone, and on top of that this was the third or fourth time we couldn't get any broccoli on an entree that is supposed to include it.

When I called back the following day to demand a full refund, I was given many different and often conflicting answers about various situations. After requesting many times to speak to a manager over the course of the conversation, I was first told that she was on the phone. Later I was told she couldn't be reached because she was going to Thailand. I was told her husband was there but that he couldn't do anything. Then I was told she might be in the back but the woman on the phone didn't know. I was put on hold. I waited about ten minutes and finally hung up (I'd been arguing for 30 minutes about trying to get a full refund and being told there was no way they could do that). I was argued with at every point regarding ALL of the mistakes on our order. I was told we should have come back with the food if we wanted a refund to which I responded that we arrived only a minute or two before they closed so we only found all of the mistakes when we came home after they had closed. After being argued with about the food ("Well the hibachi always comes with the same amount" "We don't serve broccoli with the sweet and sour chicken anymore" "Your order says "no veggies" on the entrees" "Well, we run out of broccoli on the weekends sometimes" "That menu on public websites isn't updated and we haven't taken care of it yet") I was told the best they could do was give me a free entree. I was told that they only do full refunds if they haven't made someone's food yet and they change it. In other words, it's not that they couldn't. It's that they didn't want to. I said, "I will not accept that for an answer. I want to speak to a manager and I want a full refund." That's when I was told the manager was going to Thailand. Really??? Wow. There were so many conflicting stories not only between the person taking the order originally, but between the stories I was told by the person the next day when I called to demand a refund. I will NEVER eat here again. If your menu is wrong on public sites, it is YOUR responsibility to get it updated as the business owner. If you regularly run out of broccoli it is your responsibility to make sure your restaurant is properly stocked (it should not happen every time someone orders). If your staff makes major mistakes regarding food, it is your responsibility to actually fix it and to teach your employees manners. If a customer calls to complain, your employees should not be arguing with them for half an hour to get you out of getting a refund. I was never once given an apology for the many mistakes. Horrible customer service and quality control....

I don't usually write reviews. This was the second time visiting here. The first time was a great experience, quick, polite and helpful service.

The second time was awful in so many aspects. A friend and I decided to come here for an early dinner on a Friday. It was not busy at the time. I ordered fried rice and a sushi roll. She ordered 2 rolls. The rice came out very quickly. It took about 15 minutes for her rolls to come out. The guy working at the register told me mine was coming. My friend and I got distracted talking. This was 30 minutes after my initial order I stood up to go check on it. The guy looked at me and told me it's coming. So I sat back down. Another 5 minutes passed. My friend was done with her meal and we needed to leave to make it somewhere on time. I went up to the register. Same guy again told me it was being worked on! It's been 40 Minutes since order by this time! Watching new guests receive thier food. The manager refused to even make eye contact with me or acknowledge the situation. I was told I could wait for them to box it up to go! No! I'm not waiting any longer! I asked for a refund. They refunded my roll. Manger came over to register but kept looking down not a word. Not a single apology or explanation of why my sushi roll was still not ready after 40 minutes of waiting! This was mind blowing! I worked in food service so I have tolerance because I know mistakes happen. But this is ridiculous costumer service! We left angry and hungry after being there for...

This used to be a family favorite. I live out of town, and whenever I'd visit, we'd order H.B. However, the past two experiences have been so disappointing that we won't be going back any more. It's been sad to see apparent changes an managerial quality and workers' attitudes that ultimately left us very upset. Back in June, an order of two entrees were served (take out) wrong (incorrect food) and small-portioned (about half-full). They apologized and promised to make it right when we called about it. Then, Saturday, we called to place an order and use the credited meals from their previous mistakes. Our order was ~10 entrees, and my mom was unable to get them (even after the issue was escalated all the way up to the top of the three people she spoke to) to honor the store credit, and so wasted over 15 minutes pleading our case, and they kept saying "oh, it's not written down where we write down these things" and basically implied that my mom was lying to them and trying to steal food. We were FINALLY offered a different, partial discount on the meal that ALMOST equated to the value of the two items we were promised. We gave up, paid, got our food, and ate it, but the order was WRONG AGAIN, and my veggie drunken noodles weren't nearly as good as they used to be. The place is going downhill fast. It was a good run, but I definitely don't...