Papa Johns Pizza — Restaurant in Derry Township

I wish zero stars was an option because even 1 star is far too generous for this place. I have never ordered from somewhere with such consistently bad service, even after repeated promises from the GM that they were getting their act together. ("A lot of new employees" I was told.) So the last few times we've ordered from them, at least ONE thing was wrong with our order. The time before last, they gave us the gluten-free crust even though we didn't order it. The last time before this one, the delivery guy rolled his eyes at me and gave me an attitude when I asked him to go back for the drink I ordered that he didn't bring. This time, they got our pizza wrong (I ordered no sauce and there was sauce on it) and they forgot my drink AGAIN. I will never ever ever ever order from this Papa John's again and I highly recommend that you get your pizza somewhere else or even from another Papa John's location. (Nevermind that their owner seems like a real piece of work, especially with his NFL comments.) I've been offered refunds/discounts/etc., but none of that will make up for the horrible service, getting our orders wrong ALL of the time, and the rude delivery drivers. I'm 100% done with this place and will never ever order from them again. Seriously kicking myself for giving them yet another chance. We'll order from Domino's from...

Ordered 3 times from here over the last few weeks (kitchen is being redone so we have to order out). The first one was average, not outstanding but also not bad. The second time was pretty bad. Pizzas weren't done how I had ordered, it took longer than the app said, the app stopped working at one point and the delivery guy seemed off (he wasn't rude but you could tell he was overworked).

I called to talk about the pizza and got a very friendly person named Raven. She took my information, apologized, and said that the next time we order the same thing from them that it would be on the house.

About 1.5 weeks later we gave them a try again. Totally different experience. Delivery guy wasn't the same as the first 2 (must be new...he was still smiling haha) and the pizzas were done exactly how I wanted. Extra cheese, pepperoni, and one WELL done. Great job giving a better impression!

I will say that if they tell you 30-40 minutes please expect about an hour at least just so you don't get your hopes too high for a quick delivery. This location seems to be very busy and short staffed so I'm sure they try their best.

I would prefer the drivers to wear a mask when they come to the door but I guess it isn't company policy anymore...

Still 5 stars because this time it...

I dont live in Hummelstown, but in the few short times I have visited here, this has happened to me twice! They can never get their pickup/ delivery times right. To be fair, I never ordered a delivery, I only ordered carryout from there twice, and the time given to pick up the pizza..well you might want to add a half hour, or you will probably be sitting there for a half our with a bunch of other ticked off folks. If output proficiency is an issue, may I suggest investing in running another oven. The one star for this place is only because I have no option to give less, and I have never had any issues with the pizza itself. That's not to say that it isn't possible for them to screw your pizza up, because each time I've been in there it looks like a cluster $%#@&$ Zoo. The one positive thing I would say is that the employees there are busting their humps and working hard. The management there of an effective system is horrible! More could be done to help the current employees there and make the operational system more conducive for a major franchise pizza shop. Perhaps Corporate should come and help them...