New Super Pho - Doraville — Restaurant in Doraville

The place is in the same plaza with Hmart Doraville so plenty of parking. The restaurant is right next to Meet Fresh. They just opened not long ago so they really lack staff. There were only 2 servers who are also the reception, as well cleaners. One of them is even new hire and still learning, so it's understanding that the service is very slow and not so good.

Luckily when we tried dining at the place, it was empty, only 2 or 3 tables are occupied. So even though it took a while, we still got our order in and food not so long after that.

Several tables are still not cleaned up from previous guests. But the table they lead us to is clean. The service is not good but it's not their fault. The pace should hire more people or at least has enough staff to operate before opening. The place has several TVs with different things going on which is fine but whoever in charge of the restaurant music (I'm assume the server since they lack staff) can't make up their mind. There was some soft Vietnamese music on for a while then suddenly loud English music for some minutes. Then it got cut off in the middle of the song, and then back to soft music.

The important part is the food is not good. Now I'm a Vietnamese so my expectation for Vietnamese food is a bit more selective. But the food overall is not good. My bf got a meatball banh mi and it's ok to him. But to my touch, the bread is a bit hard in my opinion. But he's ok with it. He's normally ok with food in general regardless of if it tastes better or worse.

I had rare beef pho with an extra bowl of poached egg in pho broth and bone marrow. When you order pho poached egg, the egg is normally cooked from the heat of the broth (not well but cooked, should not be raw). But the egg white in my bowl is still uncooked and kind of runny. I can see the white of the egg is still in clear color, not even turning white. The bone marrow is supper fatty in the bowl and when the bowl cool down, you can start to see they solidify up. I know bone marrow supposed to be like that but it's a bit too much. Tho pho broth is so so, and the rare beef has fat lines in them. It might be their style of meat but I don’t like fat in my rare beef.

Overall, I still want to try other dish of the menu to see if it's just my order is bad. But I'm unsure about coming back to dine in. I might order to go just to try...

I came here on grand opening day around 7pm and was delighted. The food is so good! I tried many different dishes and I have no complaints whatsoever. This is the first restaurant where I came on grand opening day, and everything is seasoned to perfection. The broth, the sauces, the tenderness of the meat, everything was delicious AND hot! Their drinks are huge, though a bit on the sweet side. The prices here are very decent for the portions you receive. I had no expectations since it was the first day, and because of the 50% discount, I knew it was going to be slammed. We came in and were sat down right away, given water shortly after. It did take about 15 minutes or so to finally place our order, but again, they were super busy and everyone was running around, working hard! They were very understaffed, working against the huge crowds coming through the door, but we received our food pretty quickly, less than 10 minutes or so. The servers made sure to stop by, here and there to ask if anything was missing and also check up on us. I always loved the service at New Super Pho, even when I went to the Duluth location. The servers here are alot kinder and actually give hospitality in comparison to other vietnamese restaurants’ style of dropping off the food and never returning or checking on you. The only thing I would suggest is to have more people on the floor while doing such a huge promotion like this. The poor servers were going crazy; seating customers, taking orders, making drinks, then running around with these hot bowls and plates. The manager was doing his best in helping them clean and buss tables, but four people against 20+ tables is tiresome. I am so glad they opened a second location in Doraville. Definitely what the H-mart plaza needed! I hope they continue to grow, learn and improve from the reviews! 🫶🏼

Items ordered: A8 — Bot Chien fried daikon,rice cakes & eggs Special Dish — Bo Ne sizzling beef steak w/ baguette] Banh Cuon [steamed rice paper rolls] V13 — Bun Bo Hue [beef noodle soup] H2 — Hu Tieu / Mi Nam Vang [clear / egg noodles] C1 — Com Dac Biet [rice plate w/ 7 toppings] C6 — Com Suon Bo Han Quoc (2x) [rice plate w/ korean short ribs]

Thai Green Milk Tea (Large) Lychee Green Tea (Large) Ca Phe Sua Tuoi Hanh Khan [hazelnut...

I will not be dining here again. The food was mediocre Vietnamese food. I spent a month in the country. I know good Vietnamese food, and there are plenty of places not far away with much better food.

However, the worst part was the service. Our server was awful. She never came back to our table after bringing our food. We had been done eating over 20 minutes and no check. There was only one table in the whole place with customers. My wife finally got up to ask for the check as we were just there for lunch and hadn't anticipated being there over an hour purely on the basis of poor service. When my wife politely asked for the check, the server said, "Sit down. I'll come to your table." No apology for keeping us waiting or assurance that she would get the check timely or even an acknowledgement that we should not be kept sitting at our table waiting to pay just, so we can leave after the horrible service. Not a hint of politeness or understanding. Keep in mind that she had not even come and checked on us the entire time we were eating to see if we needed anything at all. It had been close to an hour since she brought our food. My wife did go sit back down, and we waited another 10-15 minutes, still no check or even a visit to our table. After we had waited OVER 30 minutes since finishing our meal to get the check still without it, we simply calculated what we thought owed, paid cash and left. Even then, as we were well within eyeshot of the server, nothing. We're patrons, not prisoners. The food was probably not good enough to bring me back. The service made it a hard NO. There is so much better food in the area. Do not suffer the rudeness and lack of...