Krystal — Restaurant in Douglasville

A trip through the drive thru took 30 minutes. I was placed on hold at the box and the associate never returned to take my order. I watched the two cars ahead of me get their orders and drive off and she still never returned. I drove forward to the window then she took the order of the truck behind me. She wasn't wearing gloves and was handling money AND cooking fries. I never saw anyone else in the building so I'm not sure if she was working solo. When she came to the window she looked surprised that I was there and asked if I needed to place an order. (Apparently so since you just finished taking the order of the truck behind me and he hasn't had a chance to get to the window). While she was never mean or nasty to me her facial expression and body language clearly communicated that she didn't want to be there. There were 4 cars behind me and she eventually took all their orders. It took so long to get my order that the truck behind me drove off. Honestly, if it hadn't been Sunday I would have driven off and gone to...

Just ordered from this location for the first time since they've rebuilt it from it burning down a couple of years ago. I was not disappointed in the slightest. Krystal was my favorite fast food restaurant as a kid so I get a lot of nostalgia from their food. The last time I had Krystal was from the Villa Rica location maybe 2 or 3 years ago and they were hit or miss. Definitely wasn't as good as like 2012-13 when I was in 4th grade though.

That aside, the food from the Stewart Parkway location was AMAZING. It was just as good as I remember from 10+ years ago if not better. Corn pups were perfectly battered, the plain pup buns were the perfect balance between not being too dry or too soggy. The people there were nice too and had my food immediately after I walked up to the window. The only reason atmosphere has 4 stars and not 5 is because there's no indoor seating. This isn't a problem for me, it would just be a nice bonus if that were an option. I will DEFINITELY get lunch from here every week...

The worst experience ever at a Krystals. Our order was messed up and my husband went up to the walk up window to let them know. The employee named holly yelled at my husband. I could hear her from a parking spot with my 3 sons in the car with me. She refused to fix the order and refused to give us a refund. My husband took our bags of food up to the window and set them in so "holly" could see we was missing food. Holly then refused to give us our food back which we had paid for already or a refund. We had to call the cops to get our food back and we still did not get the food that was missing. The police officer got holly to remake what was in the bags and had gotten cold. Which was 7 krystals and nuggets. She forgot to put the nuggets in the bag and the police officer had to go back and get the nuggegs. This place needs a deep cleaning in employees. If i could give 0 stars i would. Good luck to any whom decide to eat at...