Wendy's — Restaurant in Douglasville

If I could give negative stars I would. The attitude from the people that work at this wendys is unbelievable. Even when you're being nice they're rude for no reason One morning I arrived and sat at the drive thru for a good amount of time. No one ever responded on the drive thru intercom so we drove up to the window because it was supposed to be open they supposedly opened at 6:30 it was 7.. roni very rudly shooed us off without even speaking to us. We said oh well and took the L and went to waffle house next door where the customer service was beyond amazing. Another morning same thing pulled up at 7 they supposedly opened at 6:30 no answer at the intercom so we pulled up to the window some female associate came to the window and told us the system was rebooting they're not taking orders Well we had time to wait so we asked how long does it usually take? She scoffed and slammed the drive thru window ignoring our question more money for waffle house. Well Today we showed up and surprisingly someone started taking our order well roni was walking to the trash and seen us ordering and started shooing us off and saying we're closed and shaking his head. We kept ordering when we got to the window to pay we asked the person taking the card what time do they open this girl closed the window on us and ignored our question. Another woman came to the window so we asked her as well since we were ignored the first time by the other chick. We asked "what time do yall open?" She responded "whenever we're ready to" oh.. alrighty then I just don't understand why be so hateful this is the job you chose you chose customer service work well shorty don't know she was caught in 4k. And I believe she was a manager too bahaha straight to corperate we go. If the store says opens at 6:30 if we're there at 7am there's no reason why you should be telling us you're closed. Then when asked about store hours be rude...

The Whole Experience Between The Drive Thru, Inside & Ordering On Uber Eats & DoorDash Is So Disgusting and Absolutely Ghetto. First off, Your Kitchen Staff Wears No Gloves, Food Always on the Floor, Bathrooms Are Never Cleaned, & Always Missing Food Items Everytime an Order Is Placed & The Workers Here Always Get Mad Like It’s Your Fault That They Messed Up Your Order! I Hope Y’all Get Shut Down At Some Point. & Also, I Need a Gift Card Specifically For Frostys Because Y’all NEVER EVER Bring Them When I Order Them. I Even Found a Whole Lettuce Stem in my Hamburger. This Place Is Run By Some Ignorant Kids, Who Like To Play Games With People’s Orders, Vape In The Kitchen & Outside, & Smell Like A Dispensary Every-time the Drive Thru Window is Open, and Always Disoriented When You Talk to Them.. I Hope & Pray The Health Dept Takes Control Of This Situation, Because This Place is So Unprofessional, Disrespectful, & Conniving! & Why Y’all’s Chicken Nuggets Taste Fishy, When Y’all Don’t Even Serve Fish Here???? Please Change Y’all’s Oil Frequently As Well & Clean them Syrup Machines too! Dr Pepper Tasted Like Pine-Sol & Y’all are Very Stingy With Y’all’s Ice Too! Like Y’all Really Don’t Care About This Community or The Wasted Money Being Dropped in this Establishment. I Will Be Voicing My Concerns With Corporate and Will Be Writing a Hand Written Letter With my Lived Through Experiences With This Location At Wendy’s. Hopefully Me & Wendy’s, And Yess The Lady In Pigtails, Can Come to Some Sort of Agreement Because This Is Down Right Doo Doo...

The fact that I have to compare the day and night team is astounding. I understand that people get busy and I understand the lunch rush hour is crazy, but to be brushed off and not listen to is something that I do not appreciate. I never have an issue with the customer service at night, although sometimes the orders may come out wrong, they still are very friendly and know how to handle their customers. I cannot say the same for the daytime. They are usually rude and do not listen. I was trying to use a offer I had for the Wendy's app and told them I wanted to redeem it at the register. It seemed like my request was taken but when I received my items and was charged full price for what I got, I tried to correct the issue with patience and understanding. They were getting busy but I didn't have the time to come back later and let them know what happened. I was flat out told I had what I paid for. End of story. I didn't even get a chance to explain, a second time, that I had a coupon. The attitude was: Do not care, next in line. This happened today by the way. 3pm. What ever happened to "Hey we're a little backed up but if you come inside and bring your receipt, let's see what's going on. Show me your offer and let's work it out." I've been in customer service jobs for years. Is that kind of customer service...