Habit Burger & Grill — Restaurant in Downey

I came to get the BOGO charburger. I told the woman, Claudia, who seemed to be a manager, that I wanted to pay the difference and get an ahi tuna sandwich instead of a charburger for one of the sandwiches. It became very confusing the way she explained it; she kept asking me if I wanted cheese on it, and she told me that she would have to charge me extra for teriyaki sauce and tartar sauce. She said that they had to prepare it exactly like the charburger (that was a first for me). I told her that all of the other times that I have paid the difference and switched it out, I never had to pay extra for the sauces. So, I said never mind. She kept telling me over and over again that she had to make it exactly like the charburger and asking me if I wanted cheese on it. I just answered her and wanted to be done. She was not nice at all.

While I was waiting for my order, I saw Claudia go from cleaning, prepping and taking out the trash to handling and bagging orders without washing her hands. That is not ok at all...ever!!!

I would have asked for a refund and walked out but, luckily, she was only putting our food in the bag (even though that is still not ok). But, I will not be coming back to...

This was my 2nd time visiting this place and I am rather liking it. The first time I was here I liked it so a second time just made sense. This time I thought I would have something different. I thought I had made up my mind and then my brother suggested something else. All I had to see was that it was on sourdough and had avocado. This turned out to be a great choice. Without hesitation I could say that the way they toast their sourdough on the grill is the best I've had. I hope this is normal. The burger patties are not on the thick side but the way they put their creations together just works. I will definitely be going back and trying something else to see what I...

Went inside straight to the cash register to order. I was not greeted, only asked from afar "pick-up order?" and, after waiting a few more minutes, she finally came to the register. If I was there to pick an order up, I would have gone to that side of the counter 😐 Not good customer service at the Downey location. It's unfortunate, I'm old skool in that I need the total package, good service and good food. I love their burgers but service seems to be lacking, had this at another one of their locations as well so was hopeful that Downey would be better. Meh, will try yet another location next time and keep my...