Chick-fil-A — Restaurant in Downey

Never experienced a Chick- fil- A with horrible service. If you don't believe me, just visit the Norwalk location off Firestone in CA. As we walked in Savannah (Manager) taking customer order(when she finished, we were the next customers, she turned around walked away. Never looked our way, never greeted my 2 kids or myself. Which my kids are the ones that wanted to get out and eat at this particular establishment.)( Then Bordeick another manager) taking drive thru orders and simultaneously walking back and forth on his cell phone from the front of the store to the back, back to the drive thru, not once but multiple times came to the exact register we were standing near, never greeted nor acknowledged us at the same time look right at us. He walked around like he had a chip on his shoulder and was the coolest thing to walk the earth.. As A few minutes pass and out the back Savannah appears with a gallon of tea, which at that moment she says "we'll be with you shortly".. never a greet(Hello, sorry for wait, ect.) as she proceeded to place a 'date tag' on the tea and returns to the back with the tea. Mind you, the restaurant is Empty, no urgency in acknowledging/ assisting customers, at that moment I felt the tea was more important than saying hello! she had just assisted an elderly couple 'the only ppl in the restaurant, besides us'. Then turns and enters the back like a pipe was leaking(fast), Not a few seconds but a couple minutes pass and then returns "WITH THE TEA" she's walking as shes in a flooded room. No urgency, no importance, just as if she didn't care we were there. I will also reach out to corporate, however if anyone in corporate feels a sense of exaggerating please review store video and get an understanding for yourself. This IS and WAS completely UNACCEPTABLE and never once thought, I'd, yet MY KIDS experience this at A Chick-fli-A. I'm glad through My MANY great experiences at Chick-fil-A, I informed my kids these are not the values Chick-fil-A hold and assured them that if we go to any other Chick-fil-A, It would not be the same!! I decided to take our business down a couple miles to the city of Downey(Firestone blvd)another Chick-fil-A. with positivity and gratitude, we were greeted quickly, with amazing service throughout our stay, we sat and enjoyed our meal. Thank you Chick-fil-A for the standard you Value, with those standards, I'm comfortable writing...

I'll NEVER go back! I drive to the Long Beach one on Carson now. They're the best. I went in on a Saturday, just before breakfast ended. I ordered an egg, sausage, potatoes burrito, PAID for it and told the short Hispanic guy with the fake diamond in his ear that I was going to Dunkin to get my coffee and I'd be RIGHT back! When my order came up, just HOLD it to the side and I'll be back for it. He said sure, no problem, no worries! I get to Dunkin and there were 3 people in front of me. I get back to Chick fil A 12 mins later and nobody new anything of my order. I walked over to Rico suave and he walked over to the managers. Apparently, his brain didn't take him far enough to tell them to hold it and 12 mins was so long for paid food to wait, the manager threw it away! They should have made me a new one but no. The young pretty manager thin with dark hair felt bad and offered to give me one free next time but big bully, rude heavy manager barges in and just gives me my money back. She doesn't make it right. Doesn't try and make me happy with a free burrito the next time I come it, nothing. She's so Rude and has NO place in management. If she doesn't know, TRAIN her. She messed up, she needs to fix it and that doesnt just mean giving the customer back their money because that's a given! What can you do to make up for your error? I sent a message through FB requesting to speak with the owner, but never reaponded. Poorly managed. There are only 2 good managers there, Joshua is he's still there and another shorter African American guy with glasses. So no more for me. I'm happy with Long Beach they serve good food and good managers. Rarely...

It's 4:30-5 everyone is getting out of work and the drive thru line is full as always.. we approach the drive thru speaker and order 2 spicy deluxe sandwiches and 2 rootbeers.. while placing our order the young lady confused root beer with raspberry which happens so we corrected the order.. upon driving to the window she says our total is 9 and (the rest was unclear) we come here often so my girlfriend thought it was a little cheap we asked if it was for 2 sandwiches and 2 drinks and before we finish our Sentence she confirms 2 sandwiches 2 drinks.. .. we ask what the amount was after we handed her 9 dollars and she just said "I'll get you your change right now.. she then came back to us and said.. " you only gave me $9"