Starbucks — Restaurant in Dunwoody

I cannot contain my excitement as I share my recent experience at the Dunwoody Village Starbucks—it was absolutely phenomenal! From the moment I walked through the door, I was greeted by the infectious energy and wonderful demeanor of Tristan, one of the young men behind the counter. His genuine smile and fantastic customer service set the tone for what turned out to be an exceptional visit.

But Tristan wasn't the only standout star at this Starbucks. The entire staff deserves a round of applause for their unwavering commitment to providing top-notch customer service and creating an unforgettable experience for every patron. Whether it was greeting guests with a warm welcome or going above and beyond to ensure that every order was perfect, their dedication was truly commendable.

And let me tell you about the young man who was at the window on March 6, 2024, at 10:07 AM—although I didn't catch his name, his uplifting spirit and kind words made my day! His genuine warmth and heartfelt blessings were a beautiful reminder of the kindness and goodness in the world, and I left the drive-thru window with a smile on my face and gratitude in my heart.

Now, let's talk about the beverages. The new Ice Lavender Cream Oatmilk Matcha and Iced Lavender Oatmilk Latte were both absolute game-changers. Not too floral, perfectly balanced, and expertly crafted by my favorite barista, they were simply divine. And speaking of baristas, Lincoln deserves a special mention for his bomb barista skills and sweet personality. He always goes above and beyond to ensure that every drink comes out perfectly, and his attention to detail is truly commendable.

And don't even get me started on the recently introduced limited-time Luck of the Matcha Crème Frappuccino—it's an absolute must-try! Creamy, indulgent, and bursting with flavor, it's the perfect treat to brighten up any day.

In conclusion, the Dunwoody Village Starbucks is more than just a coffee shop—it's a beacon of positivity, kindness, and exceptional service. From the wonderful staff to the delicious beverages, every visit is a delightful experience that leaves me feeling uplifted and grateful. Thank you, Starbucks Dunwoody Village, for consistently exceeding my expectations and making my day a...

I am tired of the issues every time I come to this place. The staff could care less that you have waited 15 to 20 minutes for your breakfast sandwich. They priority the drive thru over mobile orders and then forget about your order until you remind them.

Today was the last straw. I ordered via the app, and tried going through the drive thru. At the menu where you place your order I told them I was there to pick up my mobile order. They guy was kind and told me he found it and that I should pull up to the window. 5 minutes later, at the window, they had no idea who I was and asked me to pay $4. I told them it's a mobile order and then they remembered and gave me one sandwich and my drink, so I waited for the 2nd sandwich. The guy looked at me confused and I told him that I was waiting for the 2nd sandwich I ordered. He then said, "Oh right, we ran out of that sandwich. Pull around and we'll fix it".

Already mad I was not told earlier (nor was the app updated to show its not available), I pulled around where there was no parking. My wife stayed in the car and I walked in. I waited 2 minutes before anyone acknowledged I was there about the missing sandwich. They apologized, and offered me one other sandwich option, which I did not want. I asked for a refund, which they gave me. But, all throughout they had a very careless attitude about the mistake they once again made.

I really like their food, but it's a bad way to start my day. I try to be patient and understanding, but something wrong has happened the last 5 times I've come to this location. I've been here during the week, weekend, morning, and lunch. Same story every time.

I have decided to not visit this location again. And I hope, that some say Starbucks decides to run their business with the customer service and integrity of...

It actually pains me to write this review as someone who truly never complains. But after giving so many chances to this location despite multiple unpleasant incidents, and that’s putting it mildly, I am done done done. The disrespect I experienced by the « girl » (I would say animal but I would actually be insulting animals) who was heating up the pastries I ordered was utterly disgusting. I ordered, the cashier was polite, so was the barista I briefly interacted with. The specimen who was in charge of my order was taking so long heating my 3 croissants that the 2 customers that were just ahead of me in line had already finished their drinks and were getting ready to leave before she was done with mine. And after analyzing her behavior behind the counter I realized she was deliberately delaying my order. She went in the back room, walked around, stalled before deciding to put my pastries in the oven. I was still calm, patient and gave her the benefit of the doubt. But when she actually THREW my croissants across the counter until one actually fell out the bag and then proceeded to NOT call my name to let me know that my order was ready I got the confirmation that everything she did was deliberate and purely hate-motivated. Icing on the cake, I walk up to call her out but the specimen ignored me and rushed to the back like the coward she obviously is. Unfortunately, I have had so many acquaintances who are minorities (Asians, blacks, Latinos) who have experienced similar hate/discrimination by some, not all employees at that location in the past 2 years. I chastised them for playing the race card, perhaps because I have been a customer there since they first opened and it was certainly not like that before. But I will not spend another...