Long John Silver's — Restaurant in Durant

Order food on LJS app so we could pay and pickup via drive through window. We got to LJS and the person working his name was Travis. Travis was very rude. And told us we had to pull around front and come in cause. New corporate policy the Ljs staff was told not to server online app orders through the drive through. We both have disabilities as the reason we like to order online app and pay via the app and just drive through at our pickup time. Travis said he could not serve us and that if we wanted our food just come inside and get it.Travis very rude and not understanding of our disabilities and just didn't care. Then he didn't get the order correct we was missing our sides. This location the store is nasty inside and outside the Staff is rude and dont care. Travis stated we'll if you dont like it. Just dont come back he doesn't care. Editing my review I did the online LJS survey also. Ljs just don't care. Steer clear of LJS...

I've waited a while to be able to go to LJS because it's a drive to get there from where I live. There isn't one where I live and that's the closest one.

I thought about a lower rating but went ahead with 3 stars because I made it there around 45 minutes before they closed.

The bright spot in the whole experience was Loraine ( not completely sure, don't hear really well), but she was the one who was working the counter on 12/23. She was very friendly with me and the person I was with and even made sure it was okay to stay as long as we needed, to enjoy our meal.

So, I was hoping the food would have tasted a little better but if I go back again, I'm going to go earlier and see if there's a difference, before I make a final decision about not going anymore. It would be hard to cross this American favorite off my list because they even have an A&W root beer section as part of their store...my float...

The fish is awesome although I'm not a fan of the change they made to the switch to waffle fries. Regular fries were better. Waffle fries usually come kind of hard and crunchy. But others may like them..I'm just not a fan of them myself. On this day tgat we visited we only ordered the fish, a couple of fountain drinks with no sides. We asked tor tartar sauce, we was given vinegar sauce there was only 1 person working the front plus the drive thru and serving. The place was packed and very short handed. The drive thru had a long line and people had to wait on their orders. If anything can be said is that person needs a raise for working all positions and still being friendly and courteous to customers. She did make small mistakes but who wouldn't in her place..considering she's the only one serving people. All in all it's a great place to grab a bite. I'd still visit again...