Jason's Deli — Restaurant in Durham

I usually order the Great Reuben (Original, not Light) or the Fettuccini Alfredo, with a glass of Jason's Deli freshly-brewed sweet tea or Coke Zero. I've been going to this particular location at New Hope Commons for more than a decade now, not as frequently as before, but not rarely, and I notice there seems to be a slight downgrade when it comes to their food quality in recent years.

I remember when in my first visits in Jason's Deli, every time I ordered a Reuben, the cashier would ask if I'd want regular or baked chips and my choice of side (usually I get French Onion soup, a fruit cup, or a side salad), but in my latest visit, I was not asked any of those. And what happened to the pickle dill that they usually include with the sandwich? Jason's Deli doesn't put that anymore. Yeah, sure you can get it from the Salad Bar, but it's usually included on your sandwich plate. I also prefer baked chips over regular, so when I got the regular chips I was slightly disappointed.

I usually order the full Original Reuben (Corned Beef, not Pastrami) sandwich but they also have Manager's Special which comes with half of any sandwich of your choice + a cup of soup, which is not a bad combo for a slightly cheaper price.

While the amount of beef in my latest visit was good, the Reuben in my sandwich tasted a bit cold as if it wasn't heated enough. The amount of kraut was good, and the Thousand Island dressing in the sandwich was fine. However, one corner of the rye bread was soggy, leaving me disappointed as I pondered how better Jason's Deli used to be.

Jason's Deli's salad bar is decent with a good variety of toppings, cheeses, and dressings you can add. You'll have to pay additional if you want to add protein though. I tried having chicken breasts in the salad, and it tasted okay. You can get the Side Salad added to your sandwich order for about $6 or if you want a bigger plate, you can get the Garden Fresh Salad Bar for about $11.45. Both options are fairly price. They also have other specialty salads I haven't tried, so if you enjoy eating salads, you might enjoy Jason's Deli.

Fettuccini Alfredo is not bad but not great. Don't expect it to be like Carabba's; it's a cheaper pasta but fairly priced; it comes with chicken and two pieces of bread, sauce is creamy enough. Chicken quality is better than its Italian neighbor, NY Pizza at New Hope Commons. My girl also enjoyed the penne with meatballs and marinara sauce.

I also tried their wraps a few times such as the Ranchero Wrap, which is a Mexican-style wrap Southwest spices. Wraps and most of the foods in their menu are healthier than an average fast food chain. They also have a good variety of typical soups like Broccoli & Cheese, French Onion, Chili, and some Noodle Soups, so overall, menu items are what you'd expect from a deli chain.

This Jason Deli location is at the center of New Hope Commons, close to the bus stop where many homeless people wait, and at one time, I saw a couple of them freely enter the restaurant without paying for food, and just eating the complimentary ice cream Jason Deli has for its customers. This is probably why they put coded locks for the bathroom doors: To prevent non-customers from accessing them. Overall, place looks spacious enough, even if it could get packed during Sunday lunchtime.

Jason's Deli's soda machine and sweet tea options are convenient. Sweet teas are freshly-brewed, and fantastic with lemon. The complimentary soft-served ice cream (vanilla, chocolate, or a mix of both) with the small cones or cup is nice but at one of our more recent visits, the ice cream machine was down.

Food was served fast, and someone brings it to your table, and someone also cleans them up, so overall, customer service is fine. The main reason we go to a Jason's Deli is for the Great Reuben, which is sadly, no longer great; hopefully, management will be able to improve overall...

Placed a large order for work from Jason's Deli for the first time. Typically order from other places but have had such poor experiences recently so I wanted to try a new place. The online ordering system kept giving me an error message so I called to order over the phone. Roxana was phenomenal. Apologized for the inconvenience, had me email her with the order & called to confirm everything. Delivery driver (David I think?) was right on time & even called just before arrival to give me time to get to the doors. Food was packed neatly, labeled with folks names & they even threw in a few complimentary items (I assume for the online order issue) which was absolutely unnecessary but so appreciated. I realize none of the above may seem like a big deal but truly good customer service has been hard to find recently & I am so so appreciative of Roxana, David & the rest of the staff involved for providing great service. The little things go a long way & we'll be using Jason's Deli...

I’ve always enjoyed Jason’s Deli since I was a kid. I recently moved down the street and wanted to give this specific store (068) a try. I visited store 068 on 5/29/19 and placed my order at 8:44. While food was being prepared, the MANAGER, (tall thin black guy) rubbed his nose with his BARE HAND, and continued to prepare food. I politely asked the manager to wash his hands since he rubbed his nose. He immediately got an attitude and argued with me about how it shouldn’t matter that he touched the food since the food wasn’t mine. After I refused to go back and forth with him anymore, he continued to shake his head and talk under his breath about me to another employee. Not to mention, it took me 14 minutes to get my food and there was barely anyone in the store. I never received an apology, just a NASTY attitude from a NASTY MANAGER. Poor training, poor manners, and clearly no common sense or common curtesy. I see why the grade is a 94; therefore, I...