GameStop — Local services in East Point

Today, December 28, 2024, my son and I visited the GameStop Store # 2373 - Camp Creek, and we were fortunate to be assisted by Ralley Simmons. From the moment we walked in, Ralley’s kindness, professionalism, and expertise made our experience outstanding.

We came in to exchange a PS5 controller, renew our family’s membership, and purchase a PS5 accessory. Ralley handled each aspect of our visit with incredible attention to detail and a clear commitment to customer satisfaction. Not only did he ensure that our transaction was smooth and efficient, but he also demonstrated deep knowledge of the products and services, answering our questions thoroughly. Ralley managed multiple customers with ease and professionalism. While assisting us, he also greeted and directed other customers with a warm and welcoming demeanor, ensuring no one was left unattended. It was genuinely impressive to witness how seamlessly he balanced excellent customer service with multitasking in a busy store environment.

Ralley Simmons exemplifies what outstanding customer service should look like. He turned what could have been an ordinary errand into an enjoyable experience for both me and my son. Employees like Ralley are the reason we’ll continue to choose GameStop for our gaming needs.

Thank you, Ralley, for your exceptional service today—you truly went...

There was a sale on Diablo 3 NEW around thanksgiving , and I did pick up at store and they gave me a USED copy. I insisted the sale was on the NEW copy, and they "checked" the price on both and the used showed up at the advertised price. I checked when I got home and the sale was for a NEW UNOPENED copy. The game worked fine, no major scratches, but that's besides the point. I want to support the developers, not add more profit to a company that tries shady tactics like this.

Then on black thursday/friday I tried using a gift card on their website and it kept crashing before the order could be placed, but somehow the gift card balance kept disappearing. The clerks in the store said they were too busy to help me and that I needed to call customer service . I had already tried on Thursday and their customer service center was closed. How are you going to offer major deals online and allow purchases online, but you can't staff a call center for when people's $$ disappears into thin air because your website...

Horrible costumer service. I had preordered days gone. I was told to be there at 9pm because they weren't allowed to give me the game before that time. Got to the store at 9:04pm because if traffic and rain. The sign still said they were open, there were 3 associates standing in the counter telling jokes and laughing and when I came in all they said was that i couldn't be there, that they had forgotten to lock the door at 9pm and that I had missed the time frame to pick up the game. After arguing about it being 4 minutes and telling him that his other associate told me to be there at this time, he proceeded to close the door in my face and say to be there at 9am next day to pick up the game. Came the next morning at 9am...they don't open until 10am -.-...now I am sitting on my car for an hour waiting for these people to open the store. Never...