I visited this restaurant last night with my partner expecting a nice Valentine’s Day experience, and it was a truly disappointing experience. Our reservation was at 7:45 PM, but we didn’t get seated until 10:30 PM—this was only the beginning of our issues. When we were finally seated, our server, Li, seemed uninterested in attending to us. After the meal, the host handed us our bill, but as I was about to pay, Li returned and took my credit card without explanation. She held it for an extended period and was reluctant to return it. When I finally got my card back, I noticed I was charged $130 more than what was on the bill.
I approached the manager to resolve the issue, but instead of offering a solution, he tried to justify the extra charges with excuses. The entire staff seemed more focused on avoiding responsibility than actually addressing the problem. While the food itself wasn’t bad, the service and billing issues were absolutely unacceptable. On top of all of this, it took over an hour and a half for my wife to receive a glass of wine.
I will not be returning to this establishment, and I cannot recommend it to anyone. The lack of professionalism and accountability was...
Read moreDinner took over 3 hours, arrived at 5:45pm, ordered Dessert at 8pm, got coffees at 8:10, at 8:40, we cancelled the desserts and just wanted the check. Was told that they were already making them, and then forced upon us 15 minutes later. The lava cake was ICE COLD, during this whole time, the bus stuff had already interrupted the meal all night and bussed all glasses and silverware off of the table. This was done to force the desserts to remain on the menu. Tried 2 separate times to speak with a manager, was told he was busy cooking, and to call the next day and ask for Dominic. How the HELL do you run a hospitality business like this? All we heard was how it isn't right and how sorry everyone else on the staff was, but nothing from the manager and to force the desserts JUST to keep it on the bill was cowardice. It felt like Goodfellas, You don't want you desserts after waiting for 40 minutes? and Wait another 15 for cold lava cake and melted ice cream, F U Pay Me! By the way, my mom just LOVED her birthday with the family. Perhaps another name change for the place can help BURY more miserable experiences. NEVER...
Read moreLove coming here for dinner & drinks!
Great date spot I've frequented over the years with a delectable old-school Italian menu that is perfect for sharing! Cocktails are always on point and the staff has always offered excellent suggestions and is quick to deliver. They have a vast selection of wine 🍷 and liquor at the bar.
The menu has always updated itself over the years and offers unique Italian dishes that you just don't see anywhere else! Highly recommend the Italian Kisses 💋 and the Eggplant Rollatini from the appetizers menu. For dinner, I would recommend going with Grandma's Homemade Lasagna with Meat and the Guinness Beef Short Ribs over Gnocchi because their distinctive flavors are only found at Al Di La!
The dining area is classy and intimate. Options for tables upstairs or live music on the weekends make for a fun weekend out. Plus, if you're looking for a venue to host a party or catering, they have 2 rooms available as well. I'll often see a good amount of people occupy those rooms with DJs that don't disrupt the main...
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