KFC — Restaurant in East Windsor Township

The food is ok but this place is horrible on delivery management. I have order UberEats a few times and every time it involves lots of frustration on my side and on the drivers side. THEY ARE HURTING ALL THOSE DRIVERS. They have some system to automatically accept UberEats orders (and cancel all if they’re closed, even if the order is scheduled for a later time.) And they won’t pack your food until the delivery driver has arrived. And the worst case, they won’t check what the order is until the driver is there. This system is horrible on the delivery drivers. They will wait for the driver to drive all the way, then tell the driver they don’t have your food. Sometimes they’re closing but they won’t cancel the order, then one driver will go all the way to the shop to found it’s closed, if the driver then reject the order, a second driver will be assigned and drive over to find it closed, etc etc until two or three hours later the order is cancelled automatically. They keep doing this. At first I didn’t know about this and actually waited three hours until 1am to have my order canceled. Eventually I realized it’s just their pattern, but I have so many drivers calling me to tell me what went wrong with the restaurant and wasted their time and money. Seriously, if you’re closing in 30 mins, then don’t accept or cancel the order. If you don’t have the food, then cancel the order. Such a simple act that saves everyone trouble. I think they’re just avoiding the trouble (or penalty) of canceling an delivery order and they’d rather the system to cancel it automatically because none of the drivers can actually pick up the...

TERRIBLE KFC. I Just moved to the area not too long ago and checked out this kfc with a friend. Ordered something that was ADVERTISED AT THE LOCATION for a $19.99 meal but was told it would be about $25 cause the meal was not available. Was told it was not accessible on the register, and physically watched the workers take the sign down for it. I worked in retail for over 7 years and said this was unacceptable as the sign was available for customers and they should honor it at the price advertised. The cashier didn’t care and the “manager” barely seemed to care to relieve the issue. Will never return to this location and I think corporate should do something to help this location because this is unacceptable. Ultimately this location is completely pathetic...

I have been to this location now for the 3rd time and ordered the same thing each time and cannot get what I ordered. I have been here twice at 8:30 PM and now today at 7:30 PM each time I have ordered a 3 peice meal with 2 breast and a wing original recipe and each time they have told me that they were out of breast. This is a chicken restaurant right? The first 2 times I have just gotten a refund this time I want my chicken so I am going to sit here and wait for it to be cooked. This is TERRIBLE! Whomever is the owner of this location should fix this problem. If someone wanted to settle for what you have then you wouldn't need a menu, we could all just walk in and say feed me...