Edit: Thanks for your “detailed” reply. Your tone and dismissiveness only prove why I felt humiliated and unwelcome that night. Yes, I spilled two drinks and paid for them — including an automatic gratuity. But none of that excuses your staff yelling at me, snatching things from my hands, and treating me with outright rudeness. I stayed polite throughout, yet your response has been nothing but aggressive and humiliating.
Keep my money!!
Edit: An email was already sent to the address you listed. If you're genuinely interested in resolving this — and not just responding publicly for damage control — you can reply there. I’ll update this review based on how you handle it.
I was enjoying my time at this bar with a friend — until a moment that left me feeling embarrassed and unfairly treated.
While at the bar, I was fidgeting with something and accidentally tilted a container. I corrected it immediately. Shortly after, a bartender came over and told me I wouldn’t be served any more drinks. While I respectfully accepted that decision, I believe that should’ve been the end of it.
Instead, I was told I had spilled two drinks and had to pay for them — even though I didn’t see anything spill and the drinks nearby looked freshly made. When I asked for a split, I was given a bill that included drinks I didn’t recognize: a cocktail with an add-on, another separate item, and an automatic gratuity charge, totaling over \$30. Charging gratuity on top of a bill I was forced to pay for alleged spills felt outright unfair, if not stealing. It’s unacceptable to add a tip when I wasn’t even receiving service for those drinks. I wasn’t told whose drinks they were or shown what I supposedly knocked over.
I paid and quietly walked out, but the whole experience rattled me. Once outside, I actually broke down crying — that’s how unnecessarily harsh the interaction felt.
Is the point of a bar just to push drinks, or to offer a space where people can enjoy themselves without being treated like a problem? Unfortunately, this place...
Read moreWent to see a band and thought the place was cute. we had to pay a cover charge to start. Originally sat at the bar with a friend and had to wave down a bartender after waiting 10 min for a drink...the place had maybe 10 people at this time. Then decided we'd move to a booth and grab dinner, bartender said she'd be over to take our order and after waiting way too long I went to the bar and ordered. Food was good. Bartender/waitress never once came back to check to see if we needed another drink or if we needed anything for close to an hour. We asked for a box, she never brought a box. I had to again go to the bar to get a box. We paid and left. I checked my bank account today and they overcharged me. I called and was hung up on the first time. I called again and heard in the background just hang up, hang up....then click I was hung up on again. Third time I was told the customers must have grabbed the phone and hung up on me. I am disappointed as I really liked it there even if the service was mediocre at best. After the terrible customer service on the phone I will never go back. If you choose to go make sure you either pay cash or be diligent about checking your...
Read moreIt's difficult for me to rate Rivals as high as I am because before everything else, Rivals is LOUD. I'm not holding that against then, though, because if you're looking for a loud sports bar in Easton PA, this is most definitely the place to go.
Televisions line the walls, I think all but one had sports on, I believe one had a music show.
The food is exactly what you'd expect from a sports bar, specialty burgers, specialty fries, pizza, wings, etc. It's not special food, but it's far better than basic.
The restrooms were clean, but you can't tell because they haven't been updated since Zenyatta Mondatta was released.
The bartender was waiting on us, and she listened to our slightly one-off drink orders and provided them exactly as expected. She was more than patient and polite with us add it was our first time here.
Prices are fair... You're at a sports bar and $13 burgers with $1 2 wells and $7 beers are normal now so here we are.
The other customers were just there to have a good time. Good people in a good atmosphere.
If you want a loud sports bar in...
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