The Wharf — Restaurant in Edgartown

Their menu and, especially, the waiting service need serious boost.

Their sister restaurant, Rockfish, is a far better experience for the exactly same price for casual dining. And the new servers (older ones are excellent, off duty tonight) show no respect or any timed manners that matches the price.

The menu was unchanged for several winters and it shows outdated, very underwhelming, especially, without the friendly servers, and it feels cold and abhorrent by thd time we left.

Tonight, we were greeted with no one, and then, we were served by a young waitress who came to our table 7-8 times interrupting us and she was interrulting frequently to take out plates and beer glasses, indicating, hey, it is Sunday night, hurry to get out.

But, we barely sat for 25-30 min when she was starting to rush us with appetizers and main dishes and a couple of pints of beers. And, we sat through juat about an hour then she touched our plates again without asking first. We sat at 6;35pm then 7: 45pm we left, feeling offended.

Entering first, we clearly had them known we would sit in a quieter area to talk and wanted to sit separately from the rest, and, we were forever interrupted, and, I could not either talk or enjoy the food. Finally we stopped and asked for a box to make our own doggie bag and left.

I suggest the owners, come by, monitor the behaviors, don't open the restaurant throughout the winter season or through late March, if their staff is going to abuse the customers, or because the staff feels cranky because the place is not crowded and she won't make enough tips. That is not to blame us, though.

The Wharf is indeed always inconsistent, with this serving staff issue, over the years, it is the lack of the managing skill, you know who. And, the food is not as great as Rockfish for the same price. Always salty.

Either make the Wharf as a cheap burger place for drinking hole/chain smoker/karaoke/diner, or,

get rid of burger menus from the dinner menu and treat us respectfully.

Neither. And indecisive.

But, don't ever mistreat the customers like she did and others in the past during the summer months. Lack of training and respect. Lack of management.

Still two more couples were coming in, when we felt pushed out at 7:45pm. We turned to see if anyone would say, thanks, good night. Nope. Still we saw two waitresses in the hall. Our waitress once she left the box out, she never came out.

We will probably never go to the Wharf.

This reminds me of the Atlantic when they had a hard hit with the poor management/owner absence before the owners noticed it falls. And the Alchemy with the owner/ hostess got cranky for last years before she sold it off finally. The same with Lola's. Harborview hotel restaurants stumbled, too.

Poorly managed over the staff and then. Inconsistent kitchen, not getting feedbacks from the customers. Fastly fading away next. I see the same, again and again.

We went there for a good time. But they were indecisive. They Wanted our money, but they wanted close the place and go home, and it wasn't even 8 pm.

Make...

We have an unexpected experience at a supposedly “cozy” restaurant in Martha’s vineyard. Upon getting there and asking for a table for 7, we were told that we wouldn’t be able to sit together due to COVID regulations and that we had to get some food within the first 1 1/2h. We understood and got seated in 2 separate tables. Until then everything was fine. We ordered drinks and some small plates and informed the waiter that we’d like to order some more food later. What is our surprise when THE MANAGER comes with our check within the hour without having asked for it. We took a breathe in, ignored the rude gesture and called the waiter to order our dinner. It included 2 lobster plates at “Market price” that were told was 25$, a chicken sandwich and a salad with a “side of fries”, as was ordered (sides were 4$). The service wasn’t great despite having a fairly empty restaurant and the chicken on the chicken sandwich was burned. But the big surprise came with the check. The market price had changed from 25 to 30$. When confronted the waiter about it, he stated that it was because of the taxes (that were clearly outlined at the bottom of the check, as usual. Was it his first time seeing a check? We’ll never know). We explained to him that that could not be and then he said that the Market price had changed. How cool! I did not know Lobster plates followed the Wall Street prices at the island. Frankly interesting. Then I noticed that my fries were 10$. When I asked about it, he said that I could not have gotten any side with a salad, so that he unilaterally decided to get me a small plate of fries. WITHOUT TELLING THE CUSTOMER. Then we noticed that the tip was 20% (at that point completely undeserved) and at that point we called the manager. The manager explained that despite not sitting together nor sharing any plate or the check, we were one party and therefore automatically charged the 20%. We started explaining our concerns with the service and he literally said that we were a party of 7 and walked away. We had to call him to the table 2 more times, both times turning a deaf ear to our complaints or the fact that we wanted to choose a fair tip for the server. We ended up paying and leaving to never come back.

What a shame of a restaurant owner who does not even know how to acknowledge his employees’ mistakes or listen to his...

Very frustrating experience. If you are local... good for you... because it is obvious that people who know the hostess get preferred seating while others wait. A busy night is not a good excuse for being rude to paying customers, regardless of where they come from.

I’ll told the waitress I had a shellfish allergy. After we had our appetizers she comes out and tells me that the meal I ordered, even though it was not shellfish, was fried in the same oil as the shellfish and asked if I still wanted it. I decided against it given the warning.

So I ordered a burger.

Then she comes out and tells me that one of the appetizers... which happened to be potato skins... I ordered were fried in the same oil as the seafood and I should have told her about the allergy before placing the order... So it wasn’t her fault if anything happened to me.

However, I did tell her... or she wouldn’t have known to tell me about it.

Luckily I had taken medication before we had left for dinner just in case.

The nachos came out over cooked and dried out, obviously having been started before the other apps and pulled out too late. We asked if they could add some cheese to the top and just melt it slightly. The waitress offered to have they remade so that seemed good. But then she returned with them from the kitchen and said that they “warmed them up” and put them on the table adding “if you want new ones you have to wait 30 mins.

30 mins to put shredded cheese on corn chips and put them under a burner? Odd.

I have to say that they did comp me a cheeseburger in place of my cod... which was a burger with a piece of unmelted cheese on it.

Oh... and make sure you keep track of the color of your dish if you want to take the right food home. I’ll leave that one for inquiring minds...