Bruegger's Bagels — Restaurant in Edina

On Christmas Eve I came in for two bagels with cream cheese. I paid approximately five dollars a bagel since my order came to over $10 and my bagel had about a teaspoon of cream cheese on it. I have never experienced this at other locations. They usually give a generous smear of cream cheese for the price you pay. I vowed in the past to never to come back to this location because the manager is not very friendly. It always seems that he hates being there.

In fact, he was working the register on this day. He didn’t offer a smile when I placed my order.

I called to let him know about my order and, he never came to the phone. I Would not recommend this location As this is my consistent experience here.

I recommend going to Southtown which is not too far away. The management is nice and you at least get a smile when you place your order.

I gave the atmosphere one star because there is no atmosphere. You used to be able to come and sit down and now you can only take your bagels and go. During the summer, there are two Bistro tables if you want to sit outside.

In this day and age service is so important. Especially in the morning when people are just waking up, they are looking for a friendly smile at the places they frequent.

And with prices of food being so high for all of us, people need to get what they are paying for.

This is not to bash your business, but to give feedback that should be considered in the future. I have no plans of ever coming back because this has been My third experience like this, and I finally decided to...

I purchase coffee from caribou everyday of the week I just love that caribou so today I decided to purchase a bagel from this location , after ordering from a lady that seemed to be struggling with my order after telling the lady working next to her that she needed two egg whites she continued to take orders three customers had received their orders with egg whites (before me) and dined in and I continued to wait and finally after looking over the glass I noticed my bagel only had bacon and spread on it and the lady started on another customers order I then asked the lady to please just forget about my order and that I no longer wanted the bagel I had been there for ten minutes , the lady working next to her that refused to help her co worker struggling with orders had the nerve to tell me the egg whites just finished and I told her I refuse to argue with you , you sat there and ignored the fact that your co worker needs help she asked you for eggs whites to complete my order yet you gave them to three other customers that came and ordered after if did! And I left the facility only to find out the women that took my order usually does not take orders she was hired to do cleaning at that location which explains why she was struggling...

As someone who has worked in an extremely fast-paced cafe, I do not write reviews often, but after multiple visits with same experiences, I will not be back. Seeing how the (assumed) manager was treating not only his employees, but customers too was unprofessional and unacceptable. He yelled at customers that they were slammed and won’t take orders for 10+ minutes rather than kindly communicating and provided rude customer service at the register. He continued to yell at the employees about how busy they were, moved extremely slowly and seemed so frustrated when he had to help out, and wasn’t helping create a good flow. Overall, this location is extremely unorganized (they’ve had ample amounts of staff members each time I’ve been there) and inefficient. Many of the employees were simply doing their best, but needed help and guidance rather than being yelled at. Furthermore, I ordered a cinnamon sugar bagel, toasted, with butter. My bagel was not toasted and only one side had butter which was frustrating after already waiting for...