Wingstop — Restaurant in Edinburg

I think this is a poorly managed restaurant. They say you can normally judge how clean the kitchen is by looking at the seating area and if that's the case here then you might need to go elsewhere. The place looks and feels dirty. Then there's the poor attitude by the employees. There's no sense of customer service here. No friendly attitudes. Most of the employees look unhappy to be there and don't care how you feel about it. I went on Sunday night during a cowboy game worried that there would be long wait and was more worried when i arrived to the place being half empty. Half empty at 7pm during a cowboys game on Sunday night is not a good sign. Means people are avoiding this place. So I go in, get my turn at the register, and the lady starts off by saying it's going to take 40 minutes. I say no problem, I'll drink a beer while I wait. I sit at the bar near a tv screen and wait for my food. I see other people arrive and track my place in line to receive food. After about 20 minutes or so I notice there's a to go order ready to be disbursed but it just sits there so I figure it's not mine. Another 15 minutes go by and others who've arrived after me are getting their food. I wait another 5 minutes before one of the employee finally takes a look at the order that's been sitting there and brings it to me. I ask why he didn't bring it sooner since it was just sitting there and he says enjoy your meal. When I ask his name he tells me and says he doesn't care what I tell the manager. I guess the manager doesn't care either and you can tell that's true if you visit here. They need to get another manager here. Someone that cares. Someone that can keep the place clean and can instill customer service priorities into their...

This particular location has already cut off beer an rolls. Granted, I came in after waiting 30 minutes on the phone to complain about the wait and after waiting I saw how busy they were so I didn't. I just ordered my meal, went about business... cause you never know want or who is going through. I proceeded to the drink station which was a mess an I wondered. Why? How can people be this messy? The trash can is 2 feet away. There's napkins right there. It makes me sad an pissed off to see grown ass folks act or be like this. I cleaned it up anyway. But that wasn't the best part of the night. The employees still greeted me w a smile an laughed an my sarcasm about being busy. I left outside to wait in my car to drink my beer in peace and walked in w "impeccable timing" I told the cashier cause as I walked in to ask for my food she handed it to me. W a big smile. This wasn't still the best part of the night. I left w food in hand headed home when I realized I left my phone there....kept calling not knowing my phone was on silent. Till I got there an asked if anyone had found a phone. They handed it right to me not knowing I had all my Christmas $ behind it still w a big smile. I owe these guys something, anything...all I could muster up was a simple "thank you". Be kind to...

In the past I ordered lunch to go and the food has taken over 30 minutes to be ready after ordering... this time I decided to order online, since there is an option to select pick up time... I scheduled it for 12:15pm, considering that I will have 45 minutes to eat after my drive to the location.... 12:05pm... I walked into the Trenton location and the restaurant is full, 7 people in line and only 1 cashier 🤔🤔🤔 I asked for an online order and I was told to wait in line... at this time the phone rang and the cashier pays more attention to the phone than the phone in front of her... a man that seems to be a manager whisper something to the girls ear and she starts counting the money inside the register.... no respect for people’s time. I got my online order until 12:39pm. Leaving me 20 minutes to drive back to work and eat I WILL NEVER ORDER FROM THIS LOCATION! I tried eating there and the location is always dirty, I tried walk in an order to go and I waited longer than the times I eaten there. BUT ONLINE ORDERING IS RIDICULOUS SINCE THE LOCATION SEEMS TO CARE LESS ABOUT THEIR CUSTOMERS TIME.... Lunch time or dinner time the waiting is unacceptable... Food is ok. Not the best. Wing barn is just around the corner... I’ll be trying them since I am...